Allison Hodgson
Marietta,GA
Summary
Dedicated Office Assistant with over 10+ successful years of clerical and customer service experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Epic, Sax, Sage, Dentrix, and CPS software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Front Office Staff
Wellstar Neurology
02.2023 - Current
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted in training new front office staff members for seamless integration into the team.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records. Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Driver
Get Heal, Inc
07.2022 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during drives to patient homes.
- Assisted providers with in home care for patients.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in medical database for the provider.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
08.2021 - 07.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Used Epic to schedule appointments.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Insurance Coordinator
Dental Care Alliance
01.2016 - 01.2017
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Patient Service Representative
Manatee County Rural Health Services
08.2014 - 08.2015
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Associate Customer Communication Specialist
Coventry / First Health
09.2006 - 04.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer service to members of over 1500 insurance companies.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Negotiate rates, provide CPT fee schedules, and fax pricing sheet to providers.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
Education
Diploma - Medical Billing And Coding
Everest University
Miami, FL05.2010
Skills
- Multitasking capabilities
- Customer Service
- Insurance Billing
- Insurance Verification
- Appointment Scheduling
- Registration and Admissions
- HIPAA Compliance
- EMR
- Medical Terminology
- Team Leadership
- Referral Coordination
- Office Equipment Operation
Timeline
Front Office Staff
Wellstar Neurology
02.2023 - Current
Driver
Get Heal, Inc
07.2022 - 02.2023
Patient Service Representative
Piedmont Urgent Care By Wellstreet
08.2021 - 07.2022
Insurance Coordinator
Dental Care Alliance
01.2016 - 01.2017
Patient Service Representative
Manatee County Rural Health Services
08.2014 - 08.2015
Associate Customer Communication Specialist
Coventry / First Health
09.2006 - 04.2013
Diploma - Medical Billing And Coding
Everest University
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