Allison Hoffman
Saint Johns,Florida
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I am a fast learner, that obtains new information easily, works well in fast pace environments, and I am resourceful. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
9
9
years of professional experience
Work History
Manager
Mellow Mushroom
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Vet Technician/Receptionist
Forever Vets Animal Hospital
08.2017 - 10.2020
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on nutrition, preventive health and other animal care.
Cashier
Chick-fil-A
08.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Business Management
University of North Florida
Jacksonville, FL04.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Marketing
- Expectation setting
- Customer Service
Timeline
Manager
Mellow Mushroom
10.2020 - Current
Vet Technician/Receptionist
Forever Vets Animal Hospital
08.2017 - 10.2020
Cashier
Chick-fil-A
08.2015 - 08.2017
Bachelor of Arts - Business Management
University of North Florida