Allison Hoffmann
Poughkeepsie,NY
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated while engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
7
7
years of professional experience
Work History
Server
Shadows On The Hudson
10.2023 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Server (Summer Job)
Millbrook Golfcourse
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Warehouse Worker
Gap Ware
10.2020 - 01.2023
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Customer Service Representative
Star Group LP
01.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server's Assistant
Red Lobster
03.2017 - 06.2020
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Education
High School Diploma -
Arlington High School
College Degree in General Studies -
Dutchess Community College - New York, NY
03.2024
Skills
- Excellent Communication
- Point of sale operation
- Shipping and receiving
- Customer Service
Certification
Timeline
Server
Shadows On The Hudson
10.2023 - Current
Server (Summer Job)
Millbrook Golfcourse
04.2023 - Current
Customer Service Representative
Star Group LP
01.2022 - 09.2022
Warehouse Worker
Gap Ware
10.2020 - 01.2023
Server's Assistant
Red Lobster
03.2017 - 06.2020
High School Diploma -
Arlington High School
College Degree in General Studies -
Dutchess Community College - New York, NY
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