ALLISON HOGAN
Herriman
Summary
Friendly Member Advocate with experience working with people of diverse backgrounds. Skilled in interpersonal communication, conflict resolution, training and development. Always willing and able to help out fellow coworkers with questions and escalations. Proficient at employing techniques to keep members happy and being a team player. Member focused with attention to detail and ability to develop good relations for member loyalty and retention.
Overview
5
5
years of professional experience
Work History
Member Advocate
SelectHealth
09.2021 - Current
- Answered telephone calls to assist with finding doctors based on specific members needs and helped schedule appointments.
- Received, and addressed incoming and outgoing communication via telephone and email.
- Completed patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Delivered exceptional customer service to every customer with extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Reviewed patient cases and determined outcome depending on criteria found during research.
- Provided virtual support to new caregivers with questions via chat or phone.
Cashier
Holiday Oil
05.2019 - 09.2021
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Provided efficient service with high degree of accuracy
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Solved complaints by customers
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT12.2024
High School Diploma -
West Jordan High School
West Jordan, UT06.2021
Skills
- Customer service excellence
- Inventory control
- Training and development
- Conflict resolution
- Employee training
- Merchandise restocking
- Collaboration and Teamwork
- Appointment Scheduling
- Verbal and written communication
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Organization and Time Management
Accomplishments
ACCOMPLISHMENTS
- HEFY- Spent 17 days in Africa on a humanitarian trip Built buildings for over 50,000 families in the Dzaleka Refugee Camp. Immersed in the culture: ate the food, learned dances, skills, and some Swahilli (native language).
- Volleyball- Played throughout high school and after on competitive/travel teams. Team captain who lead and resolved any issues.
Timeline
Member Advocate
SelectHealth
09.2021 - Current
Cashier
Holiday Oil
05.2019 - 09.2021
Associate of Science -
Salt Lake Community College
High School Diploma -
West Jordan High School
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