Allison Holden
Cedar Rapids,IA
Summary
Highly organized, detail-oriented professional, with a drive to exceed expectations. Adept at multitasking, project prioritization, and collaborating with cross-functional teams. Dependable candidate with excellent communication that thrives in both individual and team capacities with over a decade of managerial experience. Well-seasoned in appointment scheduling and professional client care, proficient in most programs/software. Readily acclimated to new situations, company cultures, and processes. Eagerly aiming to leverage skills as an asset to ensure the fulfillment of goals and accomplishments within the team.
Overview
8
8
years of professional experience
Work History
On Premise Account Manager
Doll Distributing
07.2023 - Current
- Curating a structured, yet flexible, schedule for a fast-paced, friendly work environment, in order to meet client and company expectations.
- Establishing and maintaining communication between 150+ key accounts, distributors, and suppliers within the region.
- Developing and executing promotional events to achieve set goals, and brand awareness.
- Overseeing account inventory and incoming products to the warehouse in order to maintain a constant resource for availability.
- Providing in-house training on products and services to clients and staff in order to increase their efficiency, and boost growth.
- Keeping updated account information, contracts, forms, and utilized products in company databases.
Territory Supervisor - Sales and Service
Jefferson County Ciderworks
07.2021 - 07.2023
- Governing 200+ accounts in assigned regional territory, ensuring proper attention to product consumption and customer service.
- Conducting mutually beneficial events with colleagues, consumers, and accounts to increase brand familiarity, and establish long-term partnerships.
- Generate monthly reports outlining progress towards achieving established goals and objectives.
- Train and familiarize new employees on company procedures, products, and a positive work ethic.
- Maintaining accurate records of all interactions with customers, including contact information, purchase history, and follow-up notes.
- Facilitated communication between customers, sales personnel, support staff, operations personnel, management team members and other stakeholders.
Sales Contractor
123 Exteriors
04.2020 - 07.2021
- Managed complex accounts, resolving any issues or concerns quickly and efficiently, with superior customer support.
- Established effective communication channels between departments and clients throughout, and after, the entire process.
- Creating customized sales plans for each client based on individual needs and objectives, averaging contact with 75+ homeowners per week.
- Documenting detailed records of contracts and sales activities, including contacts, proposals, agreements, and closed deals.
- Conducted necessary follow-up procedures, ensuring customer satisfaction, and project completion.
Office Administrator
Sunrise Rv Park
08.2017 - 04.2020
- Answering phone calls professionally and with enthusiasm, while providing accurate information about company services and availability to.
- Overseeing sight maintenance 24/7, invoices, payments, incoming and outgoing mail, deposits, and cash drawers.
- Constructed and maintained filing systems to facilitate quick retrieval of documents, such as schedules, lot space, availability, reservations, and maintenance / employee scheduling.
- Ordering on-site supplies as needed, while adhering to annual budget constraints.
- Review incoming correspondence and emails for appropriate action, then route them to the correct personnel.
Beverage Hospitality Manager
Pop's Place
11.2016 - 04.2020
- Methodically scheduling to fit the criteria of the shift, based on current events, and trends from the previous calendar year, to maximize team performance.
- Simultaneously upholding a high standard of service while providing a light-hearted environment for both customers and staff, engaging with approximately 300+ consumers on a day-to-day basis.
- Ensuring work areas are sanitized, organized at all times, and have adequate supplies to complete the shift.
- Guiding all employees through the new-hire process. Ensuring ample product knowledge, proper etiquette, and company culture are instilled during training.
- Keeping accurate documentation of inventory, EOD sales, losses, comps, deposits, and all currency.
- Maintaining an efficient inventory management system to optimize FOH stock control and minimize waste, while placing orders as necessary.
Education
Associate of Arts -
UACCH
Texarkana, ARHigh School Diploma -
Arkansas High School
Texarkana, ARSkills
- Adaptability and flexibility
- Effective communication
- Analytical problem solver
- Attention to detail
- Relationship management
- Teamwork and collaboration
- Empowering peers
- Business development and planning
- Process improvement
- Punctual and proactive
- Responsive to feedback
- Deadline conscious
Timeline
On Premise Account Manager
Doll Distributing
07.2023 - Current
Territory Supervisor - Sales and Service
Jefferson County Ciderworks
07.2021 - 07.2023
Sales Contractor
123 Exteriors
04.2020 - 07.2021
Office Administrator
Sunrise Rv Park
08.2017 - 04.2020
Beverage Hospitality Manager
Pop's Place
11.2016 - 04.2020
Associate of Arts -
UACCH
High School Diploma -
Arkansas High School
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