Allison Holland
Lynch Station,VA
Summary
Experienced customer-focused professional with a proven track record in customer relations and adept problem-solving abilities. Thrives in fast-paced environments, excelling in addressing inquiries and resolving complaints to elevate client satisfaction levels. Proficient in data entry and administrative tasks using the Microsoft Office Suite to streamline operations. Known for exceptional conflict resolution skills, effective communication, and a results-driven approach to ensure customer loyalty and satisfaction. Ready to bring strong problem-solving skills, a willingness to learn, and excellent communication abilities to contribute to team success and organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
M & M
06.2002 - 06.2016
- Handled customer complaints and inquiries courteously and efficiently.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Updated and maintained database with accurate customer information and timely data entry.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Performed data entry tasks accurately and promptly.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Made appropriate account corrections to resolve customer problems.
- Conferred with customers by telephone or in person to provide product or service information.
- Referred unresolved customer grievances to designated departments for further investigation.
- Consistently exceeded sales targets.
- Managed a portfolio of clients, building strong relationships and ensuring high levels of satisfaction.
- Worked in a fast-paced environment, multitasking.
- Utilized Microsoft Office Suite and Google Suite
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
InService America
06.2001 - 09.2002
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
Medical Billing Certificate - Medical Billing & Coding
National Business College
Lynchburg, VA05.2005
Skills
- Customer service
- Active listening
- Time management
- Accurate data entry
- Problem-solving
- Customer relations
- Critical thinking
- Adaptability and flexibility
- Computer proficiency
- Decision-making
- Complaint handling
- Team collaboration
- Problem resolution
- Complaint resolution
- Clear communication
- Transaction management
- Client relations
- Task prioritization
- Effective telephone communication
- Conflict resolution
- Order processing
- Data collection
- Documentation
- Administrative support
- Follow-up skills
- Relationship building
- De-escalation techniques
- Filing
- Reading comprehension
- Quality control
- Coordination
- Account updating
- Dispute resolution
- Clerical support
- Recordkeeping strengths
- Conflict mediation
- Report generation
- System implementation
- Database management
- Reliability and punctuality
- Multitasking and organization
- Excellent written and oral communication skills
- Microsoft Office Suite proficiency
Google Suite proficiency
Timeline
Customer Service Representative
M & M
06.2002 - 06.2016
Customer Service Representative
InService America
06.2001 - 09.2002
Medical Billing Certificate - Medical Billing & Coding
National Business College
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