Allison Holmes
Scottsdale,AZ
Summary
Reliable Operations Manager with over 3 years of experience in team building, payroll, organization, leadership, and team management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
7
7
years of professional experience
Work History
Key Leader
Lululemon
Scottsdale, United States
08.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Operations Manager
EOS Fitness
Scottsdale, AZ
02.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Onboarded new employees with training and new hire documentation.
Operations Manager
EOS Fitness
Gilbert, AZ
06.2021 - 02.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Onboarded new employees with training and new hire documentation.
Operations Manager
EOS Fitness
Mesa, AZ
08.2020 - 06.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
- Recruited and hired top performers to add talent and value to department.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Operations Manager
Youfit Health Clubs
Gilbert , AZ
10.2019 - 05.2020
- Strengthened performance metrics tracking to enhance employee performance.
- Provided excellent customer care to maintain and improve member relations, and increase and service sales.
- Used efficient cleaning methods to meet club inspection deadlines.
- Supported and trained staff members to achieve and maintain member satisfaction.
- Handled cash accurately and prepared deposits.
- Completed inventory purchases and oversaw restocking.
Assistant General Manager
Youfit Health Clubs
Scottsdale, AZ
07.2018 - 09.2019
- Managed budget implementations, employee reviews, training, and schedules.
- Managed front desk and maintenance team schedule with eye for coverage needs and individual strengths.
- Sold memberships and personal training sessions to new customers.
Front Desk
Youfit Health Clubs
Scottsdale , AZ
06.2018 - 03.2019
- Greeted and welcomed new members, establishing and updating memberships to updated programs.
- Contributed to the overall cleanliness of gym equipment and facility by performing cleanliness tasks each day.
- Answered questions about store policies and concerns to support positive customer experiences.
Service Associate
Old Navy
Phoenix, AZ
06.2015 - 05.2016
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
Front Desk Receptionist
Fireside Community Center
Scottsdale , AZ
08.2014 - 04.2016
- Maintained membership database, ensuring that all information was current and accurate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZSkills
- Teamwork and flexibility
- Excellent work ethic
- Organization
- Communication skills
- Customer Service Management
- Team Leadership
Timeline
Key Leader
Lululemon
08.2022 - Current
Operations Manager
EOS Fitness
02.2022 - Current
Operations Manager
EOS Fitness
06.2021 - 02.2022
Operations Manager
EOS Fitness
08.2020 - 06.2021
Operations Manager
Youfit Health Clubs
10.2019 - 05.2020
Assistant General Manager
Youfit Health Clubs
07.2018 - 09.2019
Front Desk
Youfit Health Clubs
06.2018 - 03.2019
Service Associate
Old Navy
06.2015 - 05.2016
Front Desk Receptionist
Fireside Community Center
08.2014 - 04.2016
Bachelor of Science - Psychology
Northern Arizona University