Allison Holmes
Lakeland,FL
Summary
Multi-tasking Pricing Analyst with expertise maintaining pricing models and evaluating customer costs. Analyzed business objectives and researched competitor pricing to pinpoint ideal pricing strategies. Worked smoothly under pressure with poise and composure. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Pricing Analyst
Publix
09.2022 - Current
- Performed ad-hoc analyses as needed to address specific business challenges or opportunities, providing valuable insights for decision-makers.
- Researched and analyzed market retail pricing data for cash prescriptions.
- Implemented and maintained Publix’s retail pricing strategy for cash prescriptions.
- Researched and evaluated prescription insurance plan data in relation to the market to ensure effective pricing.
Clinical Services Analyst
Publix
07.2020 - 09.2022
- Queried databases for information needed for report processing.
- Created and maintained processes to measure, analyze, and report standards key performance indicators for clinical programs.
- Documented procedures/processes, development of databases, queries, and reports to support new clinical programs.
- Created, reviewed, and reconciled Clinical Services invoices and credits with accounting.
- Ensured clinical program contracts are current and up to date.
- Secured biomedical waste permits and exemptions for pharmacies in all states that require permits.
Lead Support Desk Specialist
Publix
09.2018 - 07.2020
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Responsible for training new agents on support processes and procedures.
- Created knowledge articles to keep department up to date on data and updates.
- Assured smooth turnover of projects, both at initiation as well as at the conclusion, to support services within IT as well as in other departments.
Support Desk Specialist
Publix
01.2018 - 09.2018
- Responsible for handling customer concerns and issues, often with back-to-back calls.
- Provided support for pharmacy information management system to retail pharmacy employees.
- Documented and reported all concerns and issues using Service Manager.
Lead Pharmacy Technician
Publix
12.2011 - 01.2018
- Assisted in product dispensing and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
- Supervised technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues of supplies.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
Education
MBA -
University of Phoenix
Temple Terrace, FL02.2022
Bachelor of Science - Finance
University of Phoenix
Temple Terrace, FL08.2019
Skills
- SQL knowledge
- Schedule Coordination
- Cost Analysis
- Proficient in Microsoft Access, Excel, PowerPoint, and Word
- Multitasking
- Task Prioritization
Timeline
Pricing Analyst
Publix
09.2022 - Current
Clinical Services Analyst
Publix
07.2020 - 09.2022
Lead Support Desk Specialist
Publix
09.2018 - 07.2020
Support Desk Specialist
Publix
01.2018 - 09.2018
Lead Pharmacy Technician
Publix
12.2011 - 01.2018
MBA -
University of Phoenix
Bachelor of Science - Finance
University of Phoenix