Allison Horn
Atlanta,Georgia
Summary
Enthusiastic and driven restaurant manager, dedicated to providing excellent customer service with a smile. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Passionate about the service industry, and eager to bring my years of experience and growth to another flourishing establishment.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Novo Cucina
08.2020 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Head Hostess
Novo Cucina
08.2020 - Current
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Seated patrons based on guest preferences and seating availability.
Server
Novo Cucina
08.2020 - Current
- Worked independently and collaboratively, helped achieve increases in sales, maintained a self-motivated attitude, communicated effectively with colleagues, provided wine presentations and recommendations, and anticipated guest needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Longhorn Steakhouse
12.2015 - 08.2020
- Made suggestions to guests based on preferences, provided information about surrounding area attractions, aimed to be reliable and punctual, worked with a team to ensure guest needs, complied with restaurant rules, adapted in a fast-paced environment, and took on as a To-Go waitress during the pandemic.
Education
Communications -
Georgia Highlands College
Cartersville, GA05.2018
Skills
- Ability to Work in a Team
- Effective Time Management
- Leadership
- Communication Skills
- Customer Service
- Creative Problem Solving
- High-volume dining
- Team Management
References
- Steve Penn, from Longhorn Steakhouse, 678-994-6995
- Kim DiPaolo, from Novo Cucina, 404-414-7374
Timeline
Front of House Manager
Novo Cucina
08.2020 - Current
Head Hostess
Novo Cucina
08.2020 - Current
Server
Novo Cucina
08.2020 - Current
Server
Longhorn Steakhouse
12.2015 - 08.2020
Communications -
Georgia Highlands College
Similar Profiles
Katarzyna DimmKatarzyna Dimm
Server at Novo CucinaServer at Novo Cucina
Angelo DiMariaAngelo DiMaria
Assistant General Manager at Bravo! Cucina ItalianaAssistant General Manager at Bravo! Cucina Italiana
GEORGE MORAGEORGE MORA
Head Bartender at Cucina 8 1/2Head Bartender at Cucina 8 1/2