Allison Howard
Roseville,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. as well as Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Carhop/Switchboard Operator
Sonic
Roseville, CA
11.2021 - 04.2024
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Greeted and welcomed customers as they arrived at the drive-in window.
CSR
Chevron
Roseville, CA
06.2023 - 01.2024
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed orders, forms, applications, and requests.
- Participated in team meetings or training sessions when necessary.
- Performed account maintenance activities such as updating client information in databases.
- Educated customers on special pricing opportunities and company offerings.
- Updated job knowledge by participating in educational opportunities.
- Ensured compliance with applicable laws and regulations for provision of services.
Party Host
SkyZone Entertainment
Roseville, CA
12.2022 - 02.2023
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided them with party information.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Handled payments made by customers for services rendered during parties.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
Intern Assistant
Summer Hill Homes
San Francisco, CA
01.2021 - 12.2021
- Assisted with onboarding new employees by providing them with necessary information about their job roles and responsibilities.
- Coordinated activities between departments within the organization.
- Monitored deadlines for assigned tasks ensuring that all deliverables were met on time.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Burger King
Roseville, CA
08.2021 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Burger King
Modesto, CA
06.2021 - 07.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Joseph A. Gregori High School
Modesto, CA05-2021
Skills
- Car-Side Service
- Menu Memorization
- Order Coordination
- Beverage Preparation
- Payment Processing
- Food Running
- Quality Assurance
- POS Systems
- Food Handling
- Safe Food Handling
- Excellent Customer Service
- Customer Complaint Resolution
- Strong Work Ethic
- Guest Satisfaction
- Process Improvement
- Customer Interaction
- Phone Etiquette
- Teamwork and Collaboration
- Customer Service
- Friendly Attitude
- Willing to Learn
- Good Communication
- Works Well Under Pressure
- Interpersonal Relationships
- Goal-Oriented
- Computer Skills
- Multitasking
Languages
English
Professional
Accomplishments
- From 2016 to 2017 I was nominated for and received the Black Student Award for my efforts as a hardworking student from a different background than the other students at the school, as well as for being a Black student and helping other classmates with their tasks.
2017–2018 was my sophomore year of honors.
Timeline
CSR
Chevron
06.2023 - 01.2024
Party Host
SkyZone Entertainment
12.2022 - 02.2023
Carhop/Switchboard Operator
Sonic
11.2021 - 04.2024
Cashier
Burger King
08.2021 - 10.2021
Cashier
Burger King
06.2021 - 07.2021
Intern Assistant
Summer Hill Homes
01.2021 - 12.2021
High School Diploma -
Joseph A. Gregori High School