Allison Howell
Highland
Summary
Polished, detail-oriented, and highly adaptable professional with experience in high-end, fast-paced service environments. Known for maintaining a calm, composed presence while managing dynamic situations and delivering thoughtful, personalized experiences. Brings a strong background in guest relations, team leadership, and working closely with families in both high-volume and detail-driven settings.
Overview
3
3
years of professional experience
Work History
Cast Member
Walt Disney World Resort
Orlando
02.2026 - Current
- Delivered exceptional guest service to thousands of guests daily in a fast-paced, high-pressure environment
- Engaged warmly and patiently with children and families from diverse backgrounds, enhancing their overall experience
- Demonstrated strong situational awareness by prioritizing guest safety in outdoor, high-traffic areas
- Processed transactions accurately and efficiently during peak times, ensuring a positive atmosphere for guests in long lines
- Adapted quickly to changing conditions (weather, crowd levels, guest needs) while remaining calm and professional
- Collaborated with team members to ensure smooth operations and a seamless guest experience
- Established rapport with families and children, fostering memorable and personalized interactions that enhanced guest satisfaction
Team Lead
Crisp Catering
American Fork
08.2023 - Current
- Supervised and coordinated service teams during high-end weddings and private events in a fast-paced, detail-driven environment
- Ensured seamless execution of events by managing timelines, delegating tasks, and maintaining constant communication with staff
- Maintained a calm, professional presence while handling high-pressure situations and last-minute changes
- Delivered elevated, personalized service to clients and guests, often interacting with families and children in formal settings
- Trained and mentored new team members, emphasizing professionalism, presentation, and attentiveness
- Demonstrated strong problem-solving skills by resolving issues discreetly and efficiently without disrupting the guest experience
- Upheld high standards of cleanliness, organization, and presentation at all times
Education
Associate of Arts - Digital Cinema Production
Utah Valley University
Orem, UT05-2026
Skills
- Child Engagement & Supervision
- Leadership & Team Coordination
- Discretion and Professionalism
- Emotional Intelligence & Patience
- Organization & Time Management
- Conflict Resolution
- Adaptability in High-Pressure Environments
- Communication and Interpersonal Skills
Timeline
Cast Member
Walt Disney World Resort
02.2026 - Current
Team Lead
Crisp Catering
08.2023 - Current
Associate of Arts - Digital Cinema Production
Utah Valley University