Allison Huntington

• Enhanced client satisfaction by identifying and addressing key issues, streamlining processes and implementing effective solutions.
• Streamlined communication between clients and internal teams for smoother project execution.
• Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
• Analyzed client feedback to identify areas of improvement for product offerings and services.
• Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
• Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth. Helped grow our clientele from 50 to over 200.
• Held bi-weekly meetings with team members to conduct account reviews, identifying areas for improvement and growth.

Other responsibilities:

- Payroll, managing time off and schedules, hiring, firing, and onboarding.

- Managing payment methods, responding to disputes, and handling escalated calls and situations.

- Improve internal and external processes, analyze monthly data and cancellation reasons, provide trainings, build client CRM, and setup automated communication.

• Improved customer satisfaction by consistently providing timely and accurate support to clients.
• Enhanced team performance by conducting regular training sessions and offering constructive feedback.
• Streamlined support processes for increased efficiency and reduced response times.
• Continuously monitored team performance through KPIs, addressing any areas of concern promptly and effectively.
• Managed escalations from customers, ensuring they received prompt attention from the appropriate team member or department head.
• Optimized scheduling to ensure adequate staffing levels during peak hours, improving overall customer experience.
• Identified opportunities for process improvements, implementing changes that led to increased productivity within the team.
• Established clear expectations for the team regarding performance metrics, holding them accountable for meeting established goals while rewarding exceptional achievements accordingly.
• Participated in recruitment efforts, interviewing prospective candidates to identify those who possessed both technical aptitude and strong interpersonal skills needed for success in the role.
• Created an internal onboarding process for new hires. Trained new employees to feel confident taking phone calls, emails, and chats with customers.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.