ALLISON IBAÑEZ
DALLAS,TX
Summary
Experienced with managing front desk activities and maintaining welcoming, memorable atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Receptionsit/Bartender
Scissors & Scotch
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided warm, friendly, knowledgeable assistance.
- Assisted with onboarding new clients and membership sign ups.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, walk-in, and existing clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Starwood Cafe
01.2024 - 10.2024
- Serves customers with food and beverages in a positive and friendly manner
- Provides and clarifies information to help food and beverage selections
- Maintains dining ambiance with an enthusiastic attitude
- Prepares tables for dining by setting and cleaning condiments, napkins, and utensils
- Follows sanitation, safety, and alcohol beverage control policies
- Concludes dining experience by thanking and inviting patrons to return
- Totals charges, issues bills, and accepts payment
Server
The Old Monk
03.2022 - 05.2024
- Invited patrons into the restaurant in a welcoming manner and immediately served water and glasses per customer
- Informed guests of happy hour specials and provided recommendations according to customer's preferences if indecisive
- Took food and alcoholic beverage orders, asked for appropriate identification, and made small talk to build a relationship and trust with patrons
- Attentive to tables in a vibrant manner to instill persistent flow of dining experience
- Bus tables to keep area clean and comfortable for customers
- Open communication with the bar to receive drinks in a timely manner
Sales Associate
Bed Bath & Beyond
06.2016 - 07.2017
- Greet customers and ascertain what each customer wants or needs
- Inventory stock and requisition new stock
- Restock shelves at the end of the night
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Education
Bachelor of Science - Digital Cinema And Filmmaking
Pace University
New York, NY12-2025
High School Diploma - Education
Rosie Sorrells School of Education And Social Serv
Dallas05.2018
Skills
- Excellent customer service and follow up on customers needs
- Strong multitasking
- Team player attitude
- Handling difficult customers
- Service-oriented mindset
- Fluency in English and Spanish
- High-volume call reception
- Manage appointment scheduling and office communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionsit/Bartender
Scissors & Scotch
11.2024 - Current
Server
Starwood Cafe
01.2024 - 10.2024
Server
The Old Monk
03.2022 - 05.2024
Sales Associate
Bed Bath & Beyond
06.2016 - 07.2017
Bachelor of Science - Digital Cinema And Filmmaking
Pace University
High School Diploma - Education
Rosie Sorrells School of Education And Social Serv
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