Allison Ingram
Jeffersonville,IN
Summary
Enthusiastic and energetic Customer Advocate looking for a dynamic, fast-paced position. Exceptional multitasking, prioritization and organizational abilities. Adaptable and focused with an unparalleled work ethic and dedication to providing top-notch customer service.
Overview
5
5
years of professional experience
Work History
Customer Advocate
Heartland Payment Systems
Jeffersonville, IN
03.2022 - Current
- Provided customer support through phone, email and chat channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Developed strong relationships with customers by providing timely responses and solutions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Advised customers on product features, technical specifications, installation processes..
Retail Cashier
Michaels
Clarksville, IN
08.2021 - 02.2022
- Greeted customers in a friendly and professional manner.
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with product selection and answered any questions they had.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Organized the checkout area to ensure all items were stocked properly.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
Sales Clerk
Menards
Jeffersonville, IN
09.2019 - 04.2021
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Greeted customers and responded to inquiries in a professional manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assisted in the development of store displays to promote products.
- Performed price checks for items requested by customers when needed.
Host
Outback Steakhouse
Clarksville, IN
10.2018 - 02.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took call-ahead seating requests over phone.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06-2018
Skills
- Persuasive Communication
- Customer services
- Service-oriented mindset
- Complaint Handling
- Issue Research
- Retention Strategies
- Data Entry
- Multi-line phone system
- Telephone reception
- Team Collaboration
- Merchandise Stocking
- Exchanges and refunds
Languages
English
Native/ Bilingual
Japanese
Elementary
Accomplishments
- After my first few months in Heartland's call center, I was personally invited to become one of the first members and a beta tester of their new Chat Support team. I played a major role in the development of our chat team and gave many suggestions as to how we can make chat better.
- I have successfully balanced Hybrid work at Heartland by working from home one day of the week, and working from the office 4 days a week. Being able to do hybrid work helped to bring a sense of balance to my life.
Timeline
Customer Advocate
Heartland Payment Systems
03.2022 - Current
Retail Cashier
Michaels
08.2021 - 02.2022
Sales Clerk
Menards
09.2019 - 04.2021
Host
Outback Steakhouse
10.2018 - 02.2019
High School Diploma -
Jeffersonville High School