Allison Issertell
Administrative Coordinator
Carlsbad,CA
Summary
Accomplished Administrative Coordinator with experience providing high-level support to a Chief Research Officer and top management. Consummate professional dedicated to making the lives of busy top management easier. Prepare well-researched and accurate documents. Manage busy calendars and effortlessly handle busy office tasks. Proficient user of MS Office (Word, Excel, and Outlook) and Adobe Pro.
Overview
12
12
years of professional experience
4
4
Certificate
Work History
Research Administrative Coordinator
Scripps Whittier Diabetes Institute
La Jolla, CA
04.2021 - Current
- Manages executive's calendar which includes coordinating complex scheduling and extensive calendar management.
- Organizes meetings, including scheduling, sending reminders, and organizing catering when necessary.
- Accurately records minutes from meetings.
- Maintains professionalism and strict confidentiality with all materials, and exercises complete discretion.
- Performs office duties that include ordering supplies and manages record databases.
- Proficient at creating systemized processes.
- Handles basic bookkeeping tasks.
- Experience as a virtual assistant.
Patient Service Specialist, Cardiology
Scripps Health
Oceanside, CA
09.2020 - 04.2021
- Proactively manages providers complex schedules.
- Key resource in enabling a seamless opening of the Scripps Clinic Jefferson, Cardiology location.
- Interacts with patients, payers, and providers to gather information necessary for accurate registration including scheduling, referral, authorization, and document collection.
- Schedules complex cardiac testing for patients.
- Received numerous accolades from top management, known as a high performer.
Human Resources Assistant
MiraCosta College
Oceanside, CA
03.2018 - 08.2018
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Fielded questions by staff and faculty regarding employment, payroll, and benefits.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained knowledge of State Education Codes and other applicable laws.
- Requested transcripts and provided technical assistance to prospective employees.
Account Manager
AMN Healthcare
Del Mar, CA
06.2014 - 12.2016
- Developed exclusive healthcare facility client relationships.
- Consulted on staffing needs and processes by partnering with associate vendors in order to source and confirm qualified clinicians and facilitate successful assignments.
- Maintained communication with client regarding open orders, candidate supply, and confirmed clinicians.
- Provided strategic and operational oversight to support clients including file management, candidate selection, communication, candidate orientation, and on-boarding.
- Liaised between account holders and various departments.
Administrative Assistant
San Diego Vitreoretinal Associates
Oceanside, CA
07.2013 - 06.2014
- Solely managed front office by preparing patient charts, answering phones, and scheduling appointments.
- Executed record filing system to improve document organization and management.
- Called in prescriptions and documented patient records
Patient Service Representative
Exeter Hospital
Exeter, NH
09.2011 - 05.2013
- Assisted patients in filling out check-in and payment paperwork.
- Schedule appointments.
- Provided exceptional patient services as a cross-functional team member of Registration and Testing, Central Registration, ER, and Woman's Imaging.
Administrative Assistant
Northeast Dermatology
Exeter, NH
11.2009 - 08.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Saint Joseph Internal Medicine
Nashua, NH
05.2006 - 11.2009
- Managed all charge entry processes and accurately coded diagnoses and procedures.
- Researched and resolved all billing issues and questions from patients and staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - Human Developmental Sciences
University of California - San Diego
La Jolla, CA06.2020
Skills
- Professional Discretion
- Great Verbal and Written Communication Skills
- Calendar Management
- Multitasking
- Decision Making Skills
- People Skills
- Composure
Certification
Executive Assistant Certificate
- International Association of Professions Career College
- Issued May 2022
CITI Program Biomedical Research
- Issued Apr 2021 - Expires Apr 2024
- Credential ID 42216390
CITI Program GCP for Clinical Trials with Investigational Drugs and Medical Devices (U.S. FDA Focus)
- Issued Apr 2021 - Expires Apr 2024
- Credential ID 42216391
Basic Life Support (BLS) American Heart Association
- Issued Nov 2020 - Expires Nov 2022
- Credential ID 205506984938
Timeline
Research Administrative Coordinator
Scripps Whittier Diabetes Institute
04.2021 - Current
Patient Service Specialist, Cardiology
Scripps Health
09.2020 - 04.2021
Human Resources Assistant
MiraCosta College
03.2018 - 08.2018
Account Manager
AMN Healthcare
06.2014 - 12.2016
Administrative Assistant
San Diego Vitreoretinal Associates
07.2013 - 06.2014
Patient Service Representative
Exeter Hospital
09.2011 - 05.2013
Administrative Assistant
Northeast Dermatology
11.2009 - 08.2011
Administrative Assistant
Saint Joseph Internal Medicine
05.2006 - 11.2009
Bachelor of Arts - Human Developmental Sciences
University of California - San Diego
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