Allison James
Jamaica,USA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Ellis Transportation Service Inc
Brooklyn, NY
01.2020 - Current
- Manage driver relations, covering Article 19A driver qualification.
- Negotiate contracts with vendors and service providers, securing favorable terms.
- Ensured optimal staffing by recruiting, selecting, onboarding and training personnel.
- Ensure compliance with federal, state, and local safety regulations.
- Respond to information requests from superiors, providing specific documentation.
- Upheld a safe work environment through strict enforcement of safety protocols.
Director of Dispatch Operations
Phoenix Consolidated Dispatch - SuperShuttle & ExecuCar •SuperShuttle International Inc. / Transdev on Demand
Phoenix, AZ
12.2017 - 01.2020
- Oversaw operational activities, ensuring adherence to company policies.
- Facilitated goal attainment for department managers and staff by providing general guidance and training focused on OKRs, consistent with company performance expectations.
- Collaborated with city management to create and execute dispatch guidelines.
- Coordinated Dispatch procedures for multiple SuperShuttle and ExecuCar locations, including several smaller affiliate cities.
- Contributed to the creation and execution of a training initiative for all dispatch team members.
- Addressed escalated concerns from customers and city representatives.
- Oversaw onboarding, scheduling, and performance evaluation for department management.
- Conducted thorough investigations leading to decisions.
General Manager
Supershuttle Tampa Bay / Transdev on Demand
St. Petersburg, FL
07.2007 - 12.2017
- Directed daily activities to ensure compliance with organizational standards.
- Guided and trained department managers and staff to achieve OKRs.
- Collaborated with City management to formulate dispatch guidelines.
- Managed Dispatch operations for SuperShuttle and ExecuCar in various metropolitan areas across the country.
- Contributed to the development and implementation of a training program for dispatch and contact center staff.
- Handled escalated concerns from customers and city officials.
- Overall responsibility for onboarding, scheduling, performance evaluation, and retention
- Executed thorough investigations and carried out decisive actions, including terminations.
- Oversaw adherence to protocols, mitigating potential regulatory issues.
Assistant General Manager
SuperShuttle New York / Transdev on Demand
Long Island City, NY
03.2000 - 07.2007
- Managed and directed the overall operation to ensure compliance of all company policies and expectations of customer satisfaction
- Contributed to developing and managing the operational budget to optimize expenses.
- Provided general guidance to all departments within the operation.
- Supported Corporate office in securing contracts, conducting operational analyses, and developing pricing structures.
- Managed franchisee and driver relations, covering Article 19A driver qualification.
- Supervised and ensured adherence to airport contract terms.
- Liaised with airline staff and Port Authority representatives on behalf of SuperShuttle.
- Oversaw franchise agreements and hiring procedures.
- Spearheaded event planning and logistics coordination.
Education
Associate of Applied Science - Business Administration And Management
Kaplan University Now Purdue
Davenport, IA11.2010
Skills
- Cross-functional collaboration
- Collaborative Team Management
- Effective Communication Skills
- Client Relationship Management
- Strategic Problem Resolution
- Operational Efficiency Enhancement
- Comprehensive Systems Understanding
- Team recruitment
- Coaching and Support
- Utilize Customer Feedback
- Operations monitoring
- Staff management
- Employee relations and conflict resolution
Accomplishments
- I've worked in various industries, including transportation, contact center operations, accounting, HR, and financial services in the role of supervisor and manager
- All of these industries have helped me develop a well-rounded set of skills
- Lead the team to achieve on-time performance goals, earning recognition from upper management, and a financial reward
- Consistently maintained high customer satisfaction ratings
Certification
- Life insurance license
References
References available upon request.
Timeline
Operations Manager
Ellis Transportation Service Inc
01.2020 - Current
Director of Dispatch Operations
Phoenix Consolidated Dispatch - SuperShuttle & ExecuCar •SuperShuttle International Inc. / Transdev on Demand
12.2017 - 01.2020
General Manager
Supershuttle Tampa Bay / Transdev on Demand
07.2007 - 12.2017
Assistant General Manager
SuperShuttle New York / Transdev on Demand
03.2000 - 07.2007
Associate of Applied Science - Business Administration And Management
Kaplan University Now Purdue