ALLISON JENKINS
Jackson,MO
Summary
Organized and dedicated Administrative Assistant with management experience as well as a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Brand Ambassador
Teal Cannabis
10.2023 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Maintained knowledge of current promotions and product features.
- Developed creative displays and signage to draw customers to products.
- Increased sales by effectively communicating product benefits.
- Educated customers on product features and answered questions regarding product use.
Front Desk Receptionist
Big River Telephone
03.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints..
- Sorted, received, and distributed mail correspondence between departments and personnel..
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Lab Technician
Manpower Staffing
09.2022 - 07.2023
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Cooperated with other technicians to develop and test new protocols.
- Prepared samples for analysis by performing complex sample preparation tasks.
Office Coordinator/Head Bartender
Fraternal Order Of Eagles Aerie & Aux #3775
03.2020 - 08.2021
- Created and maintained a weekly schedule for a team of 3-20 staff members. Communicated with other staff members regularly keeping good record of personal schedules ensuring all shifts were always able to be properly staffed even in the event of an emergency. Developed and maintained a master staffing schedule that is still being used today.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Data Management Specialist
Invesco Aim Investment Services
05.2008 - 08.2015
- Maintained data integrity and performed routine data audits.
- Adhered to company, contract and regulatory requirements when performing data management activities.
- Identified, inspected and corrected data entry errors.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
Data Entry Specialist
Serco-NA, Inc
03.2014 - 05.2015
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Sorted source documents and organized to be filed.
- Adhered to strict data confidentiality policies to prevent information leakage.
Education
Associate of Science - Nursing Science
Houston Community College
Houston, TX05.2012
Skills
- Data entry & management
- Quality control
- Critical thinking skills
- Issue and conflict resolution
- Time management
- Customer Relations
- Social Media Management
- Customer Service
- Business Administration
- Scheduling
- Inventory Control
Timeline
Brand Ambassador
Teal Cannabis
10.2023 - Current
Front Desk Receptionist
Big River Telephone
03.2023 - 09.2023
Lab Technician
Manpower Staffing
09.2022 - 07.2023
Office Coordinator/Head Bartender
Fraternal Order Of Eagles Aerie & Aux #3775
03.2020 - 08.2021
Data Entry Specialist
Serco-NA, Inc
03.2014 - 05.2015
Data Management Specialist
Invesco Aim Investment Services
05.2008 - 08.2015
Associate of Science - Nursing Science
Houston Community College
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