Allison Johns

• Managed daily office operations and assisted in coordinating administrative tasks to support efficient workflow.• Scheduled and adjusted appointments, meetings, and staff calendars to optimize time and reduce conflicts.• Maintained organized records and filing systems (both digital and physical) to ensure quick information access.• Learned and utilized office systems and software applications, adapting quickly to new tools and data platforms.• Assisted with implementing office procedures and supported compliance with company and industry standards.• Streamlined administrative processes to improve efficiency, communication, and client service flow.• Monitored daily workflow and adjusted procedures to support smooth operations and staff productivity.• Maintained accurate documentation and performed routine audits to ensure regulatory compliance.• Coordinated with vendors and external partners; assisted with ordering, inventory, and supplies.• Provided customer support by answering questions, addressing concerns, and improving communication between departments and clients.• Trained and supported staff in office procedures and best practices to maintain consistency and accuracy.• Updated reports, managed account information, and entered data accurately into the company database.
• Directed daily operations, ensuring smooth workflow and effective resource allocation.

Provided front desk customer service, greeting clients and visitors and maintaining a professional, welcoming environment.

• Managed high-volume phone, email, and in-person inquiries, directing questions to appropriate staff and ensuring clear, efficient communication.

• Reviewed, updated, and maintained client records with a high level of accuracy and attention to detail.

• Scheduled and confirmed appointments, coordinating with staff to support efficient workflow and reduce wait times.

• Performed data entry, electronic filing, scanning, faxing, photocopying, and document preparation to support day-to-day administrative operations.

• Ensured confidential handling of sensitive information and maintained full compliance with HIPAA and organizational privacy standards.

• Handled customer questions, concerns, and complaints, resolving issues professionally and maintaining positive client relationships.

• Processed billing and payment transactions, including accurate receipt handling and account reconciliation.

• Maintained accurate financial and payment records to support office accountability and reporting.

• Streamlined front desk workflows to improve efficiency and response times for walk-in clients and telephone inquiries.

• Prepared documents and materials for meetings and client consultations, ensuring complete and accurate file documentation.

• Coordinated scheduling and appointment management for patient consultations.
• Processed patient records and insurance claims using electronic health record systems.
• Assisted in maintaining office supplies inventory, ensuring availability of necessary materials.
• Communicated effectively with patients to provide information on services and procedures.
• Collaborated with healthcare professionals to streamline office workflows and enhance efficiency.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.

• Coordinated administrative tasks and daily office operations.
• Maintained accurate records and ensured compliance with industry regulations.
• Streamlined processes by implementing efficient administrative systems.
• Managed vendor relations, negotiated contracts, and served as liaison with external partners.
• Supported policy implementation and trained staff on compliance requirements.
• Improved communication between departments, enhancing customer satisfaction.
• Adapted quickly to new software and managed company databases and reports.
• Supervised and assigned tasks to office clerks to optimize workflow.