Allison Johnson
Sandy
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
FACILITATOR AND KILN OPERATOR
Lashbrook Designs
03.2023 - 12.2024
- Finishing rings, facilitator, kiln operator, rhodium plating, stocking and refilling supplies and supplying tools for finishers
ACCOUNT MANAGER
Discover
03.2017 - 11.2022
- Disputing charges and resolving cases by mediating between the merchant and the customer
- Built and established strong relationships with customers, enabling long-term partnerships
- Used knowledge of company products and services to recommend solutions to customers
- Stayed current on customer trends and requirements
- Responded promptly to customer queries to increase overall satisfaction
MEAT DEPARTMENT CLERK
Harmon's
08.2016 - 03.2017
- Wrapped and served menu item such as meat, seafood and pre-made food
- Communicated with customers regarding orders, comments and complaints
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
CUSTOMER SERVICE SALES AGENT
Xfinity
10.2012 - 07.2016
- Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled billing inquiries and provided customers with account changes
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Swapped out equipment and provided customers with knowledge in order to navigate platform
Education
High School Diploma -
Olympus High School
Holladay, UT06-2005
Skills
- Customer service
- Call escalation
- Multitasking and organization
- Product knowledge
- Problem-solving
- Call center experience
- Conflict mediation
- Merchandise upselling
- Conflict resolution
- Upselling
- Active listening
- Peer training
- Food handling
- Stage assistance
- Lighting design
- Event setup and breakdown
- Booth installation
Timeline
FACILITATOR AND KILN OPERATOR
Lashbrook Designs
03.2023 - 12.2024
ACCOUNT MANAGER
Discover
03.2017 - 11.2022
MEAT DEPARTMENT CLERK
Harmon's
08.2016 - 03.2017
CUSTOMER SERVICE SALES AGENT
Xfinity
10.2012 - 07.2016
High School Diploma -
Olympus High School
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