Allison Johnson
East Greenbush
Summary
Dynamic professional with extensive experience at Albany Medical Center and CDTA, specializing in cross-department coordination and data management. Proven track record of enhancing operational efficiency through effective scheduling and communication strategies. Proficient in Microsoft Office Suite, ensuring confidentiality and delivering exceptional administrative support and customer service.
Overview
14
14
years of professional experience
Work History
Maintenance Administrative Assistant
Capital District Transportation Authority (CDTA)
Albany
03.2025 - Current
- Manage time-off requests and attendance tracking for all Maintenance employees.
- Tracked parts inventory, managed supply ordering, and maintained detailed maintenance records to support efficient operations.
- Liaised between maintenance staff, vendors, and internal departments to facilitate communication and resolve issues.
- Provide administrative support including scheduling, data entry, and reporting.
- Calculate and process payroll across multiple departments with accuracy and timeliness.
- Update employee data in SPEAR and manage confidential personnel files.
- Maintained DMV documentation and registration for CDTA fleet, ensuring compliance and operational readiness.
Customer Service Representative
CDTA
Albany
09.2024 - 03.2025
- Managed high-volume customer inquiries and coordinated ride scheduling in fast-paced call center, ensuring timely service.
- Provided accurate information and effective resolutions to customer concerns, enhancing satisfaction.
- Documented service requests and interactions thoroughly, supporting efficient follow-up and service continuity.
Surgical Scheduler
Albany Medical Center
Albany
04.2023 - 07.2024
- Coordinated surgical schedules to ensure compliance with hospital protocols and minimize delays.
- Validated clinical and insurance codes to maintain accuracy in scheduling and billing processes.
- Scheduled surgical procedures coordinating with surgeons and nursing staff.
- Managed patient appointments ensuring accurate information and timely service.
- Communicated with patients regarding preparation instructions and scheduling changes.
Insurance Verification Specialist
Albany Medical Center
Albany
07.2022 - 07.2024
- Verified insurance eligibility for medical and vision services, ensuring accurate coverage for patient care.
- Reviewed copays and deductibles, entered billing data, and followed up on accounts to ensure timely resolution of outstanding balances.
- Maintained HIPAA-compliant records, facilitating secure information sharing across departments.
Duty Manager
Allied Security Services
Trinidad & Tobago
09.2012 - 06.2022
- Supervised regional operations, enhancing dispatch efficiency, optimizing scheduling, and improving reporting accuracy.
- Managed payroll, conducted staff assessments, and coordinated emergency response.
- Liaised between field staff, clients, and executive leadership to ensure clear communication and alignment on project goals.
Education
Certificate - Business Administration
School of Practical Accounting
TrinidadHigh School Diploma - Business
St. Augustine Senior Comprehensive School
TrinidadSkills
- CMMS expertise
- Internal scheduling tools
- Project management
- Departmental coordination
- Office Suite expertise
- Time management
- Attention to detail
- Organizational skills
- Confidential data handling
- Communication skills
- Typing speed: 40 WPM
Timeline
Maintenance Administrative Assistant
Capital District Transportation Authority (CDTA)
03.2025 - Current
Customer Service Representative
CDTA
09.2024 - 03.2025
Surgical Scheduler
Albany Medical Center
04.2023 - 07.2024
Insurance Verification Specialist
Albany Medical Center
07.2022 - 07.2024
Duty Manager
Allied Security Services
09.2012 - 06.2022
Certificate - Business Administration
School of Practical Accounting
High School Diploma - Business
St. Augustine Senior Comprehensive School