Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Jones

Taylorville,IL

Summary

Dynamic administrative professional with extensive experience at the Illinois Secretary of State Police, excelling in data entry and database management. Proven ability to enhance team collaboration and streamline processes, ensuring accuracy in attendance tracking and document filing. Recognized for effective problem-solving skills in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Administrative Clerk

Illinois Secretary of State Police
Springfield, IL
12.2023 - Current
  • Enter and audit daily attendance
  • Process overtime, and enter it into a database
  • Maintain the New Hire and Resignation database
  • Create folders for New Hires
  • Answer telephones, direct calls, and take messages
  • File documents

Correspondence Operator

Illinois Secretary Of State Police
Springfield, IL
12.2021 - 12.2023
  • Processed and distributed Salvage Inspections
  • Created cases for VIN Assignments and sent to the appropriate district
  • Created VIN tags for the VIN Assignments
  • Assisted the Specially Constructed division

Retail Assistant Manager

Maurices
Taylorville, IL
11.2019 - 05.2022
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Assigned work and monitored performance of project personnel.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Monitored inventory levels and reordered merchandise as needed.
  • Performed daily opening and closing duties including cash handling and reconciliation.

Scale Clerk

Assumption Cooperative Grain Company
Palmer, IL
08.2019 - 11.2019
  • Resolved discrepancies between actual weight tickets and customer's billings and invoices.
  • Performed daily scale ticket reconciliation to ensure accuracy of weights and measurements.
  • Assisted in loading and unloading trucks as needed.
  • Greeted customers, directed haulers and answered questions accurately.
  • Monitored truck traffic flow for efficient use of time at the scale house.
  • Collected and tested grain samples for moisture and yield.

Nail Technician

BJ Grand Salon & Spa
Springfield, IL
08.2018 - 08.2019
  • Met with clients to discuss needs, service preferences and special requests.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Maintained customer records for future reference.
  • Provided excellent customer service through friendly interactions with clients.

Bartender

Crawford's Pizza
Moweaqua, IL
10.2017 - 08.2018
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Greeted guests with friendliness and professionalism.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Managed accurate bar tabs and processed cash and credit card transactions.

Nail Technician

The New You Salon
Pana, IL
08.2017 - 08.2018
  • Met with clients to discuss needs, service preferences and special requests.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Maintained customer records for future reference.
  • Provided excellent customer service through friendly interactions with clients.
  • Responded promptly to customer inquiries and complaints.

Crew Member

McDonald's
Pana, IL
09.2016 - 04.2017
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Upheld high standards of productivity and quality in operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed payments on cash register and counted back bills and change to patrons.

Food Service Worker

Casey's Gas Station
Pana, IL
09.2015 - 05.2016
  • Monitored temperatures of prepared food and cold-storage areas.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained safe food handling practices to prevent germ spread.
  • Collaborated with team to deliver timely service of items.
  • Cleaned kitchen areas, equipment and utensils.
  • Set up, restocked and cleaned dining areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Assembled and served meals according to specific guest requirements.
  • Refilled condiments, napkins and server workstations.
  • Followed recipes and customer requests to prepare meals.

Sales Associate

Family Video
Pana, IL
06.2014 - 05.2016
  • Answered incoming telephone calls to provide store, products and services information.
  • Greeted customers to determine wants or needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Prepared merchandise for purchase or rental.
  • Collected payments and provided accurate change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier

County Market
Pana, IL
09.2013 - 09.2014
  • Answered customers' questions and provided information on store procedures or policies.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed customer payments quickly and returned exact change and receipts.

Cashier

Arby's
Taylorville, IL
05.2012 - 10.2012
  • Monitored temperatures of prepared food and cold-storage areas.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Set up, restocked and cleaned dining areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Refilled condiments, napkins and server workstations.
  • Greeted customers upon arrival in the dining area.
  • Performed opening and closing duties as assigned by management.
  • Filled and served various beverages for customers.
  • Delivered food orders promptly and accurately to guests tables.

Education

Nail Technician Program

University of Spa & Cosmetology Arts
Springfield, IL
06-2015

High School Diploma -

Pana High School
Pana, IL
05-2013

Skills

  • Data entry
  • Database management
  • Attendance tracking
  • Document filing
  • Customer service
  • Time management
  • Team collaboration
  • Professional correspondence
  • Creative thinking
  • Office equipment operation
  • Confidentiality awareness
  • Flexible and adaptable
  • Email correspondence
  • Spreadsheet management
  • Multitasking and prioritization
  • Problem solving
  • Record keeping
  • Microsoft office
  • Document editing
  • Conflict resolution
  • Data gathering
  • Professionalism
  • Excellent communication

Timeline

Administrative Clerk

Illinois Secretary of State Police
12.2023 - Current

Correspondence Operator

Illinois Secretary Of State Police
12.2021 - 12.2023

Retail Assistant Manager

Maurices
11.2019 - 05.2022

Scale Clerk

Assumption Cooperative Grain Company
08.2019 - 11.2019

Nail Technician

BJ Grand Salon & Spa
08.2018 - 08.2019

Bartender

Crawford's Pizza
10.2017 - 08.2018

Nail Technician

The New You Salon
08.2017 - 08.2018

Crew Member

McDonald's
09.2016 - 04.2017

Food Service Worker

Casey's Gas Station
09.2015 - 05.2016

Sales Associate

Family Video
06.2014 - 05.2016

Cashier

County Market
09.2013 - 09.2014

Cashier

Arby's
05.2012 - 10.2012

Nail Technician Program

University of Spa & Cosmetology Arts

High School Diploma -

Pana High School

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Allison Jones