Allison Karakian
Mount Sinai,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a ten year industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Charles Leonard Inc
09.2022 - 01.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Assistant
EDLaw Pharmaceuticals
10.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported office staff and operational requirements with administrative tasks.
- Responded to inquiries from callers seeking information.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Community Associate
Regus Management Group LLC
08.2012 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to three calls in queue per minute.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in Rzone to track requests, document problems and record solutions offered.
- Boosted sales revenue by skillfully promoting diverse service options.
Customer Service Representative
Cablevision
10.1997 - 12.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Walt Whitman High School
Huntington Station, NY06.1994
Skills
- Clerical support
- Order processing
- MS Office
- Quick books
- Order entry
- Mail Sorting and Routing
- Service-Oriented
Timeline
Customer Service Representative
Charles Leonard Inc
09.2022 - 01.2024
Office Assistant
EDLaw Pharmaceuticals
10.2021 - 02.2022
Community Associate
Regus Management Group LLC
08.2012 - 04.2021
Customer Service Representative
Cablevision
10.1997 - 12.2007
High School Diploma -
Walt Whitman High School