Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Kennedy

Lakeland,FL

Summary

Dedicated professional with diverse experience in transportation coordination, hospitality, and childcare. Proven track record as both a Transportation Coordinator and Bus Driver at Walt Disney World, ensuring seamless operations and exceptional customer service. Skilled in front desk operations and call center management within the hotel industry, adept at handling inquiries and resolving issues efficiently. Extensive background in preschool and summer camp environments, fostering a nurturing and engaging atmosphere for children. Known for self-motivation, problem-solving abilities, and adaptability to dynamic work settings. A collaborative team player with a strong commitment to delivering outstanding service and building positive relationships.

Overview

11
11
years of professional experience

Work History

Transportation Coordinator

Walt Disney World Resort
03.2023 - Current
  • Expert knowledge with Clever Devices
  • Teamed with staff to streamline operations, solving complex logistical issues
  • Provided after-hours support when needed, showcasing flexibility and commitment towards achieving operational excellence.
  • Met safety and regulatory standards for full operational compliance.
  • Maximized fleet utilization by monitoring vehicle availability, maintenance schedules, and driver assignments.
  • Increased safety levels by monitoring emergency frequencies and relaying critical information to appropriate personnel.
  • Demonstrated multitasking abilities while managing multiple radio frequencies simultaneously without compromising quality of communication.
  • Worked effectively in fast-paced environments.

Bus Driver

Walt Disney World Resort
04.2022 - Current
  • Expert knowledge of resort layout
  • Excellent customer service skills
  • Ability to handle high-pressure situations
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Provide exceptional guest interactions, enhancing visitor satisfaction and experience
  • Passionately deliver top-tier service, striving to exceed guest expectations daily.

Front Desk Guest Experience Associate

Gaylord Palms Resort and Convention Center
06.2021 - 01.2022
  • Experience with MARSHA, PMS, and GXP
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Properly using given technology to look up reservations and check guests in
  • Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
  • Assisted with various administrative tasks as needed, such as data entry, filing, and maintaining accurate records of guest correspondence.
  • Communicated efficiently with other departments to address guest needs comprehensively while minimizing delays or miscommunication.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Processed debit and credit card and electronic check payments.

Preschool Teacher & Before/After Care Director

Briarwood Children's House
05.2013 - 04.2021
  • Completed health and safety training to provide a safe and reliable environment for children
  • Planned and taught fun and educational curriculum for toddlers to explore weekly topics and units
  • Contributed to classroom with a positive attitude, an open mind, and passion for the care and wellness of children
  • Kept the classroom in a clean and welcoming state
  • Communicated with numerous families on the progress of children, upcoming events, health and safety reminders, and daily reports.

Education

High School Diploma -

Massabesic High School
Waterboro, ME
06.2016

Skills

  • Flexible and Easily Adaptable
  • Fast Learner
  • Attention to Detail
  • Self Motivated and Team Player
  • Customer Service
  • Professional Communication
  • Critical Thinking

Timeline

Transportation Coordinator

Walt Disney World Resort
03.2023 - Current

Bus Driver

Walt Disney World Resort
04.2022 - Current

Front Desk Guest Experience Associate

Gaylord Palms Resort and Convention Center
06.2021 - 01.2022

Preschool Teacher & Before/After Care Director

Briarwood Children's House
05.2013 - 04.2021

High School Diploma -

Massabesic High School

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Allison Kennedy