Hi, I’m
Allison Kienast
Omro,WI
Overview
24
years of professional experience
Work History
Wisconsin Resource CenterOshkosh, WI
CFSL2 ( Food Service )
02.2023 - Still em
Job overview
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to food service and resident working staff.
- Demonstrated leadership by making improvements to work processes and helping to train others. By guiding residential workers in taking pride in their work duties, by doing them efficiently and correctly.
- Monitoring behaviors, and constantly watching for changes in behavior.
- Identified needs of resident diets and allergies promptly and efficiently, along with needed additional supplements.
- Maintained updated knowldge through continuing education and advanced training. Completing NET and POSC training. Complete additional yearly training. Receive and give knowledge through cross shift meetings.
- Provided professional service and attention to residents and staff wen face-to-face or through phone conversations. Learning how to have a professional rapport with resident workers, while maintaining taking boundaries.
- Approached residents andengaged in professional conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss whether a resident worker is doing well in the position or if moving them to a different position would be a better fit for them.
- Record resident behaviors, hours worked, schedules.
- Motivated and encouraged residents to communicate with each other , to work as a team.
AMCOR convertor filmsOshkosh, WI
Packaging Operator ( Rollwrap )
10.2012 - 02.2024
Job overview
- Assisted in the set up and operation of various packaging equipment.
- Loaded and unloaded containers onto production lines.
- Checked, weighed and recorded product information on documents.
- Maintained a clean and safe work environment by adhering to safety procedures.
- Monitored the quality of products being packaged throughout the process.
- Performed minor maintenance tasks such as changing parts or lubricating machines when needed.
- Inspected finished products for defects before packing them into boxes or bags.
- Reported any malfunctions or irregularities to supervisors immediately.
- Operated pallet jacks, forklifts, and other manual material handling equipment safely according to company standards.
- Utilized hand tools such as knives, scissors, tape guns., when necessary.
- Ensured compliance with all applicable food safety regulations while performing job functions.
- Conducted regular inventory checks of supplies used in the packaging area.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
Haaases supper clubOmro, WI
Bartender/waitress
03.2000 - 04.2024
Job overview
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
A Cut Above Pet StylistsOshkosh, WI
Cosmetologist
01.1995 - 2015
Job overview
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals in the beauty industry.
- Engaged with customers by providing friendly conversation during services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Scheduled client appointments.
- Operated cash registers to receive payments from patrons.
- Ordered, displayed and maintained supplies.
Education
Moraine Park Technical CollegeFond Du Lac, WI
Associate of Arts from Cosmetology
04-1997
Skills
Food Service
- Food presentation
- Food Running
- Basic accounting
- Professional work skills
- Health Code Compliance
- Excellent customer service and people skills
- Respectful
- Reliable
- Behavioral Management
- De-Escalation Techniques
- Non-violent intervention
- Trained in defensive tactics
- Radio communication
- Excellent problem solver
- Inmate behavior modification tactics
Custom
I have volunteered regularly at the special Olympics. I pride myself in that I show and give respect for my coworkers, clients, customers,supervising staff and management.
References
References available upon request.
Timeline
CFSL2 ( Food Service )
Wisconsin Resource Center
02.2023 - Still em
Packaging Operator ( Rollwrap )
AMCOR convertor films
10.2012 - 02.2024
Bartender/waitress
Haaases supper club
03.2000 - 04.2024
Cosmetologist
A Cut Above Pet Stylists
01.1995 - 2015
Moraine Park Technical College
Associate of Arts from Cosmetology
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