Allison King
Pittsboro,NC
Summary
Operationally driven servant leader with a successful track record in managing complex organizations in the construction industry. Skilled at scaling teams for long-term success and collaborating effectively across various responsibilities. Demonstrated ability to take ownership of profit and loss, utilizing data and emotional intelligence to understand cross-functional teams and identify opportunities for increased efficiency while prioritizing the customer experience. Strong communication skills, both verbal and visual, with a talent for creating impactful processes that positively impact the entire team and bottom line.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
1st Choice Cabinetry
06.2022 - Current
- Oversee Comprehensive Operational Strategy: Directed end-to-end operations for a $40M+ cabinet dealership, achieving a 15% increase in service efficiency and a 3.8% increase in overall margin by optimizing processes across installation and service departments.
- Led ERP and Software Implementation: Implemented a new ERP and software system, including warehouse scanning, resulting in a 25% improvement in inventory accuracy and a 30% reduction in manual processing time, enabling real-time data access and cross-departmental visibility.
- Management Team Development: Recruited and developed a new management team of Directors across five core departments, which led to a 40% improvement in departmental performance metrics and a 25% boost in employee retention through focused leadership and development programs.
- Warehouse Optimization and Relocation: Reorganized and relocated warehouse operations, reducing storage costs by 20% and increasing order fulfillment speed by 35%, while improving space utilization and safety compliance.
- Enhanced Supply Chain Efficiency: Established just-in-time inventory practices and strengthened vendor partnerships, resulting in a 15% reduction in material costs and a 30% decrease in project delays, directly impacting customer satisfaction and repeat business.
- Focus on KPI-Driven Success: Developed and tracked key performance indicators (KPIs) across operations, achieving a 63% increase in 100% complete installations, reducing errors by 25%, and increasing company safety scores by 78% within the first year.
General Manager - Raleigh
1st Choice Cabinetry
01.2021 - Current
- Drove the development and execution of annual business plans to increase revenue and margin: Increased revenue by 22% and average margin by 1.6% in 2021
- Developed and executed key initiatives to innovate the business to improve productivity and expand capacity at all levels: Created the EDGE Program as an administrative support tool for Sales Designers to increase efficiencies and sales output by 50% for end users
- Measured the effectiveness of allocated resources and provided timely, accurate decisions on the operating conditions: Increased the service team by 25% in anticipation of growth and need
- Accountable for driving better integration and alignment between all departments: Developed monthly meetings between Operation team leaders and manufacturers to initiate and maintain communication to better anticipate and efficiently deal with problems
- Focused on individual employee growth, development, and adherence to company processes: Developed quarterly Growth Development Program with team leaders and direct reports
- Worked with business process owners to develop business strategies, effectively delegate responsibilities & follow up on results: Created Key Performance Indicators (KPIs) for auditing warehouse operations regarding receiving and delivering product to increase performance by 75%
- Developed a new process for tracking back orders due to supply chain issues to increase visibility for all teams by 100%
- Partnered with HR team to ensure recruiting, hiring, successful onboarding and strong employee retention: Maintained 97% retention through ever-changing market conditions
VP – Marketing & Design/Sales Manager
1st Choice Cabinetry
07.2018 - 01.2021
- Completely rebranded company - new logo, new website - in 2018: Increased overall website visits utilizing SEO and lead generation through website by 87%
- Became Sales Manager in 2019 with (17) remote Sales Designers responsible for designing, quoting, and ordering custom cabinetry for their individual book of business and retail clients: Increased revenue by 11% in 2020 ($37M in overall revenue)
- Effectively directed and managed a remote Sales Designer team to create and develop sales goals while maximizing profitability and client happiness
- Created client specific brochures and marketing to convey targeted programs to ensure successful proposals & contracts
- Responsible for developing strong relationships with manufacturers and vendors to continuously anticipate needs and trends: Developed an exclusive line of cabinetry specific to 1st Choice that represents 37% of overall sales with that manufacturer
Division President
Garman Homes
07.2017 - 06.2018
- Responsible for $50M+ P&L and maximizing performance across all business lines and brands: Co-created and developed a new brand of homes utilizing curated interior and exterior design packages
- Went viral for Black & White brand Facebook page - gaining 70k+ likes, 2M+ interactions & thousands of shares due to the 'Olivia Farmhouse' photo album
- Served as a key contributor to the company’s lot positions within Master Planned communities with goal of ensuring sales success: Resulted in 110 sales within one community in one year
- Enacted policies and procedures that ensure performance, scalability, and accountability: Increased closings by 61% during tenure
- Oversaw and contributed to the work of architecture, sales, pre-construction, and construction operations for all projects
- Actively developed over 15 successful new home plans for the company that are still being utilized
- Monitored purchasing and sales to decrease costs and increase prices to exceed the company’s overall gross margin / profitability targets each year
- Coordinated efforts with key suppliers and subcontractors to ensure supply chains were effective and projects were completed on schedule per the company's Guaranteed Closing Date
- Developed and maintained contracts, addendums, and construction agreements to standardize and bring clarity on expectations, terms and conditions between the company and customers and subcontractors
- Ensured quality and maintenance of the company’s Parade and Model homes - overseeing all design & staging for multiple Award-winning homes: Purchased all product, designed all interior features, and finalized staging
- Oversaw warranty program, ensuring customer satisfaction for all projects in accordance with company standards and guidelines
Division Vice-President
Garman Homes
01.2016 - 07.2017
- Owned the Land/Lot Pipeline goals to aggressively search for land deals to place under contract
- Developed and maintained relationships with local landowners, brokers, and bankers to ensure opportunities were pursued
- Assisted with contract negotiations with sellers
- Owned the Sales and Operations goals and executed strategy - created reports and tracking systems to ensure timely starts on new sold homes and specs
- Increased closings by 36% in 2016
- Established weekly, monthly, and quarterly operations & sales goals in support of the Division business plan
- Collaborated with all departments, including architecture, sales, and marketing, to achieve operational and business goals
- Strategically set Division pricing and product mix utilizing market analysis to drive sales
- Conducted regular competitor and market analysis to stay in tune with market and industry trends and potential issues
- Involved in all product specification, house/lot design, options packages and all relevant projects that increased profitability for the company
- Cultivated strong relationships with Trade Partners to assist in maintaining and/or lowering fixed costs and ensured the company was the top builder to partner with to gain preferential treatment when needed
- Ensured direct reports were properly managing performance and development of their team by managing the completion of performance reviews, creating development plans, and potential Performance Improvement Plans for employees showing negative trending performance
- Conducted regular team meetings and events to discuss goals/strategy, celebrate successes, and share best practices
Director – Product & Design / Curator
Garman Homes
01.2015 - 01.2016
- Responsible for all aspects of Design Selections program and processes
- Oversaw daily operations for Studio G - the company's design showroom for customers
- Responsible for new home plan development from initial plan drawing through construction execution, ensuring all communication and documentation made it to proper stakeholders throughout the process
- Co-created a new brand of homes - Fresh Paint by Garman Homes - from inception to execution
- Developed interior and exterior curated packages, including branding, marketing and how information regarding selections would be presented to customers
Director – Design
Garman Homes
05.2012 - 01.2015
- Developed and refined company's design program and offerings
- Created all selections marketing and documentation to ensure proper expectation setting for construction team and customers
- Initially met with all customers to help guide them through the design process
- Eventually hired, trained, and retained a team of Selections Coordinators and managed the overall design program and processes
Sr. Design Studio Manager (Varied Positions/Titles)
Toll Brothers
04.2004 - 05.2012
- Sales Associate (2004) - Sold over 40 homes in 7 months
- Project Administrator (2004) - Handled the daily operations of the construction office to facilitate the sale, construction, and subsequent settlement of all homes
- Asst
- Construction Manager (2006) - Supervised all on-site home construction from drywall to completion to ensure quality homes and on-time settlements
- Asst
- Project Manager (2007) - Oversaw all aspects of ongoing construction for the community including sales, administration, marketing, and customer relations
- Sales Manager (2008) - Sold over $6.9 Million in nine months in struggling community
- Sr
- Design Studio Manager (2008-2012) - Managed the operations for a 7,000 square foot Design Studio: Increased average options sold by approximately $37,000 per buyer
Skills
- Planning and execution
- Operations administration
- Fiscal oversight
- Recruitment and retention
- Marketing
- General management and administration
- Delegation
- Multitasking
- Innovation management
- Problem-solving abilities
- Sales Leadership
- Adaptability
Accomplishments
- Professional Builder Magazine 40Under40 - Class of 2017
- North Carolina Real Estate Broker License
Timeline
Chief Operating Officer
1st Choice Cabinetry
06.2022 - Current
General Manager - Raleigh
1st Choice Cabinetry
01.2021 - Current
VP – Marketing & Design/Sales Manager
1st Choice Cabinetry
07.2018 - 01.2021
Division President
Garman Homes
07.2017 - 06.2018
Division Vice-President
Garman Homes
01.2016 - 07.2017
Director – Product & Design / Curator
Garman Homes
01.2015 - 01.2016
Director – Design
Garman Homes
05.2012 - 01.2015
Sr. Design Studio Manager (Varied Positions/Titles)
Toll Brothers
04.2004 - 05.2012
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