Allison Kirksey
Allen,TX
Summary
Proactive Medical Receptionist with extensive experience in front desk operations, patient scheduling, and billing coordination. Skilled in managing high call volumes, ensuring HIPAA compliance, and providing compassionate customer service. Known for enhancing patient satisfaction and maintaining a professional, organized front desk environment.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Bent Tree Family Physicians
03.2024 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems.
Front Desk Associate
Boardroom Salon for Men
06.2023 - 03.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Education
High School Diploma -
Allen High School
Allen, TX05.2021
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Patient Registration
- Appointment management
- Patient Relations
- Paperwork coordination
- Customer Service
- Problem-Solving
- Computer Proficiency
Timeline
Medical Receptionist
Bent Tree Family Physicians
03.2024 - 08.2024
Front Desk Associate
Boardroom Salon for Men
06.2023 - 03.2024
High School Diploma -
Allen High School
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