Allison Klem
Walmart
Warminster,PA
8
years of professional experience
Results-driven team leader with expertise in operations management and staff training. Recognized for implementing process improvements that enhance efficiency and drive customer satisfaction. Adept at fostering a positive work environment through effective communication and collaboration.
Work History
Digital Order Fulfillment
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Asset Protection Investigator
1 Year- Collaborated with law enforcement on high-profile cases, providing evidence and support as needed.
- Analyzed surveillance footage to identify suspicious activities and potential security breaches.
- Coordinated with law enforcement on high-profile cases, delivering evidence and support.
- Developed training materials for staff on loss prevention techniques and safety protocols.
- Engaged with associates to promote awareness of asset protection strategies within the store environment.
- Monitored inventory levels and implemented measures to reduce shrinkage effectively.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
Support Team Lead
5 Months- Supervised support team operations, ensuring efficient resolution of customer inquiries and issues.
- Coordinated daily workflow, prioritizing tasks to meet operational goals and improve customer satisfaction.
- Implemented training programs that increased team efficiency in resolving customer concerns effectively.
- Championed process improvements that led to increased efficiency within the support department.
- Coordinated scheduling to optimize staff coverage during peak hours, improving service efficiency.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Implemented inventory management practices, enhancing product availability and minimizing stockouts.
- Monitored compliance with safety and operational standards, promoting a safe shopping experience.
- Ensured a positive work environment through effective communication and collaboration among team members.
- Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
- Assisted in creating innovative marketing campaigns that ultimately drove traffic into the store and increased sales.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Receiving Clerk
4 Years 2 Months- Processed incoming shipments efficiently, ensuring accurate inventory levels and timely restocking.
- Utilized warehouse management systems to track inventory flow and optimize storage solutions.
- Coordinated product inspections to maintain quality standards and compliance with safety regulations.
- Trained new team members on receiving procedures and best practices for inventory management.
- Implemented workflow improvements that reduced processing time for incoming goods by streamlining operations.
- Collaborated with various departments to resolve discrepancies in inventory records, enhancing accuracy in stock levels.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in the warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Assistant Store Manager
11 Months- Supervised daily store operations, ensuring compliance with company policies and safety standards.
- Trained and mentored staff on customer service best practices, enhancing team performance and morale.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve product availability.
- Implemented promotional strategies to drive sales growth, adjusting tactics based on customer feedback and trends.
- Developed employee schedules, aligning staffing needs with peak shopping hours to maximize customer satisfaction.
- Resolved customer complaints effectively, fostering positive relationships and enhancing store reputation within the community.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipping to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Implemented best practices for organization and cleanliness in stock areas.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Reviewed allotted stocking team hours versus total stocking time required for merchandise and created an efficient plan to complete goals.
Assistant Store Manager
1 Year 7 Months- Collaborated with management to execute strategic initiatives aimed at improving overall store performance and profitability.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Analyzed sales data to identify opportunities for process improvements and operational efficiency enhancements.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests, while also looking at customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma
- Honor Roll 2010-2014
- 3.96 GPA
- Ranked in Top 10% of class
Skills
Customer service
Order optimization
Attention to detail
Problem-solving
Decision-making
Organizational skills
Critical thinking
Excellent communication
Relationship building
Time management
Team collaboration
Friendly
positive attitude
Timeline
Digital Order Fulfillment
Walmart
04.2026 - CurrentRead More
Asset Protection Investigator
Walmart
04.2025 - 04.2026Read More
Support Team Lead
Walmart
11.2024 - 04.2025Read More
Receiving Clerk
Walmart
09.2020 - 11.2024Read More
Assistant Store Manager
Walmart
10.2019 - 09.2020Read More
Assistant Store Manager
GameStop Prestige
03.2018 - 10.2019Read More
Hazleton Area High School
High School Diploma
Read More