Allison KNIE
Amarillo,TX
Summary
Skilled in mastering data and study-related procedures and protocols to ensure excellence. Well-versed in project management and research planning. Shows excellent initiative. Pursuing new professional challenge. Offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
18
18
years of professional experience
Work History
Program Specialist II
Texas A&M Transportation Institute (TTI)
12.2022 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Established goals and created action plans to achieve goals.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Assistant Researcher
Texas A&M Transportation Institute (TTI)
10.2022 - 12.2022
- Produced various projects with various deadlines with success
- Created a new website for the state using WordPress
- Introduced a new library for TxDOT and MPO’s across the state
- Checked data collection for errors that was to be presented to sponsors
- Conducts review of white papers describing MPO planning processes and establishing and adjusting boundaries
- Researched potential detour routes around the Beaumont-Orange-Port Arthur metropolitan area for resilience planning
- Compiles and creates a list of MPO acronyms
- Develops data into information.
Transportation Planning Technician
Amarillo MPO
06.2022 - 12.2022
- Leads resilience planning for the Metropolitan Planning Organization (MPO)
- Entered and verified correct data into Krono’s for all MPO employees
- Prepare materials, agendas, and minutes for Technical Advisory Committee and MPO policy-board
- Utilize processing, spreadsheet, presentation, communication and research applications
- Assist with the organization and development of transportation reports
- Assist with a wide array of data management
- Develops data into information
- Work in close cooperation with staff from Texas Department of Transportation on various communications and reports related to transportation projects within the area
- Sets priorities, meets critical deadlines, and follow up on projects/assignments.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Applied critical thinking and research to address complex issues.
Permit Technician
City Of Amarillo
01.2019 - 06.2022
- Explained complex law, codes, regulations, and ordinances to citizens and customers
- Communicated processes and requirements effectively to developers, engineers, architects, property owners, and others
- Read and interpreted maps, plans, and building code specifications
- Prepared clear and concise reports, correspondence and other written materials
- Sent out letters for nuisance violations
- Entered data from work orders
- Processed paperwork to pay contractors
- Issued permits, payment vouchers and refunded cash bonds
- Processed write ups, service requests, return mail, inspection sheets and re-inspections for violations, junk cars, weeds/debris and condemnations
- Processed AR Accounts
- Processed court cases on a weekly basis
- Processed intake for Department Services
- Maintained accurate records and files
- Organized and prioritized work to meet critical deadlines
- Used tact, initiative and independent judgment within established procedural guidelines when working with permit applicants and violations
- Established and maintained effective internal and external working relationships with those contacted in the course of daily work
- Assisted in planning, developing, implementing, coordinating and monitoring new permit processing software Energov.
- Participated in training sessions to stay current on orginization's trends, best practices, and changes in code requirements.
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in the permitting process.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Supported the development of an online permitting system for increased accessibility and user satisfaction.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Researched information in municipal archives upon request of public officials or private citizens.
Assistant Manger
Kirkland's
09.2017 - 05.2018
- Assisted manager by performing related duties
- Supported staff by communicating job expectations and planning, monitoring, and appraising job results
- Helped coach and counsel employees
- Aided in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Scheduled and coordinated meetings
- Developed good customer relationships.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Coordinator
City of Douglas
10.2006 - 06.2008
- Developed and executed an overall marketing strategy
- Coordinated detailed meeting activities
- Processed all incoming and outgoing information
- Routed pertinent information to the appropiate team members and ensured follow-up
- Proactively managed project workflows and timelines
- Processed expense reports
- Represented the museum at internal and community functions.
- Handled budget tracking and expense reporting, maintaining fiscal responsibility across all projects.
- Contributed to process improvement initiatives within the department by identifying areas for optimization and proposing solutions accordingly.
- Assisted in coordinating events, resulting in successful execution and increased attendee satisfaction.
Education
Bachelor’s Degree -
Unknown University
10.2024
Associate of Science -
Colorado Technical University
10.2023
High School Diploma -
Atkinson County High School
05.2002
Skills
- Attention to Detail
- Delivering Presentations
- Intelligence Gathering
- Progress Tracking
- Critical Thinking
- Documentation and Reporting
- Problem-Solving
- Planning and Scheduling
- Excellent Oral and Written Communication
- Data Entry
- Strong Work Ethic and Initiative
- Following Direction
- MS Office
- Knowledge Sharing
- Team Collaboration
- Data Gathering and Organization
- Developing Data into Information
- Prepared Accurate Reports
- Skill Development
- Office Administration
Websites
Accomplishments
- Conceptualized and developed new website
Timeline
Program Specialist II
Texas A&M Transportation Institute (TTI)
12.2022 - Current
Assistant Researcher
Texas A&M Transportation Institute (TTI)
10.2022 - 12.2022
Transportation Planning Technician
Amarillo MPO
06.2022 - 12.2022
Permit Technician
City Of Amarillo
01.2019 - 06.2022
Assistant Manger
Kirkland's
09.2017 - 05.2018
Assistant Coordinator
City of Douglas
10.2006 - 06.2008
Bachelor’s Degree -
Unknown University
Associate of Science -
Colorado Technical University
High School Diploma -
Atkinson County High School
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