Allison K. Rouse
Jamaica,USA
Summary
Hardworking and self-driven Front Office Assistant with 9+ years of administrative support background in banking, real estate, and healthcare. Well-organized professional, skilled in appointment scheduling, data entry, payment processing, and mail & telephone management. Proficient in Microsoft Office software and equipped with great written and oral communication skills to enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Bosley Hair Restoration
02.2023 - Current
- Efficient in handling front desk operations, including answering emails and telephones, scheduling consultation, follow up and procedure appointments, faxing, collecting payments, and greeting up to 30+ patients and visitors in a prompt, friendly, and courteous manner.
- Maintained accurate patient records medically and financially, ensuring that patient information was up to date while also preparing charts for the registration of new and established procedure patients.
- Assisted patients with any inquiries and reporting any symptoms and concerns to the licensed clinic personnel.
- Prepared daily batches by entering appointment slips into computer systems as well as transferring administrative notes from patient’s consultations.
- Assisted management with various activities such as medical chart breakdowns after patients have completed their procedures.
- Consulted with patients via telephone to confirm procedure appointments and go over various preoperative instructions providing education resulting in patient comfort and satisfaction.
Financial Services Associate (Bank Teller)
New York Community Bank
09.2021 - 11.2022
- Assisted managers and supervisors in daily branch/office activities such as scanning, filing, copying, faxing, answering 30 + phone calls, responding to emails, assorting mail for pickup, etc.
- Ensured the accurate processing of customer transactions efficiently and effectively.
- Processing multiple teller transactions such as deposits, withdrawals, loan payments, official checks, money orders, official checks, mortgage payments, etc.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Opened and closed accounts as required.
Customer Service Cashier
Citarella Gourmet Market
10.2020 - 09.2021
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Real Estate Agent
Scope Realty
12.2018 - 08.2021
- Created relationships by following up with clients through the leasing process.
- Assisted with closings along with property managers and property owners.
- Coordinate appointments to show apartments to prospective new tenants to display the apartments features and amenities.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
Customer Service Cashier
Wholefoods Market
11.2015 - 04.2017
- Worked as a cashier while also conducting training for incoming sales associates which included handling special transactions, resolving problems with the POS, and promoting sales.
- Manage to settle disputes when customers were unhappy with a product or previous and current shopping experiences.
- Maintained a clean environment for shoppers by cleaning checkout lanes.
- Provided customers with a smooth easy check out experience that was enjoyably quick and not time consuming while also promoting customer reward programs, exclusive offers, saving opportunities, and events by setting up product displays.
Education
Associates in Liberal Arts -
College of Staten Island
Staten Island, NY05.2018
Skills
- Problem-solving skills
- Reception duties
- Scheduling and calendar management
- Professional and mature
- Multi-line phone proficiency
- Administrative background
- Cash handling and management
- Exceptional customer service
- Self-starter
- Payment collection and processing
- Clinical and administrative support
- Computer Skills
Certification
Licensed Real Estate Agent, New York
References
References are available on request.
Timeline
Front Office Assistant
Bosley Hair Restoration
02.2023 - Current
Financial Services Associate (Bank Teller)
New York Community Bank
09.2021 - 11.2022
Customer Service Cashier
Citarella Gourmet Market
10.2020 - 09.2021
Real Estate Agent
Scope Realty
12.2018 - 08.2021
Customer Service Cashier
Wholefoods Market
11.2015 - 04.2017
Licensed Real Estate Agent, New York
Associates in Liberal Arts -
College of Staten Island
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