Allison Kurtz
Vicksburg,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shift Leader
McAlister's Deli
04.2019 - Current
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Restaurant Hostess
See's Restaurant
08.2018 - 02.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Arts - Psychology
Alcorn State University
Lorman, MS05.2024
Associate of Arts - Psychology
Hinds Community College
Vicksburg, MS05.2022
High School Diploma -
Warren Central High School
Vicksburg, MS05.2020
Skills
- Customer Service Management
- Staff Supervision
- Sales expertise
- Complaint resolution
- Operations Management
- Cash Handling
- POS System Operation
- Strong verbal and written communication
- Positive Attitude
- Creative Problem-Solving
- Multitasking Abilities
- Analytical Thinking
- Continuous Improvement
- Organizational Skills
- Interpersonal Skills
- Team Collaboration and Leadership
Timeline
Shift Leader
McAlister's Deli
04.2019 - Current
Restaurant Hostess
See's Restaurant
08.2018 - 02.2019
Bachelor of Arts - Psychology
Alcorn State University
Associate of Arts - Psychology
Hinds Community College
High School Diploma -
Warren Central High School