Summary
Overview
Work History
Education
Skills
Timeline
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Allison Kurtz

Vicksburg,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Shift Leader

McAlister's Deli
04.2019 - Current
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Restaurant Hostess

See's Restaurant
08.2018 - 02.2019
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Completed daily side work and opening and closing duties without fail.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Bachelor of Arts - Psychology

Alcorn State University
Lorman, MS
05.2024

Associate of Arts - Psychology

Hinds Community College
Vicksburg, MS
05.2022

High School Diploma -

Warren Central High School
Vicksburg, MS
05.2020

Skills

  • Customer Service Management
  • Staff Supervision
  • Sales expertise
  • Complaint resolution
  • Operations Management
  • Cash Handling
  • POS System Operation
  • Strong verbal and written communication
  • Positive Attitude
  • Creative Problem-Solving
  • Multitasking Abilities
  • Analytical Thinking
  • Continuous Improvement
  • Organizational Skills
  • Interpersonal Skills
  • Team Collaboration and Leadership

Timeline

Shift Leader

McAlister's Deli
04.2019 - Current

Restaurant Hostess

See's Restaurant
08.2018 - 02.2019

Bachelor of Arts - Psychology

Alcorn State University

Associate of Arts - Psychology

Hinds Community College

High School Diploma -

Warren Central High School
Allison Kurtz