Allison Lane
Crewe,VA
Overview
1
1
Certification
7
7
years of professional experience
Work History
Clinical Certified Medical Assistant
James River Cardiology
Chesterfield, VA
07.2026 - 09.2026
- Ensured accuracy and completeness of patient charts
- Updating medications and medical history
- Obtaining manual blood pressure, pulse and O2 level
- Performed EKG tests to assess patient heart activity.
- Documented patient visit reasons and inquiries for comprehensive records
- Setting up exam room for patients' appointment
- Escorting patients from waiting area to exam room
- Printed medical test results for patient review and discussion
- Making sure charts are prepped and all information is correct and in chart for new patients
Certified Clinical Medical Assistant
MED RVA
Petersburg, VA
10.2025 - 06.2026
- Streamlined patient rooming processes, resulting in reduced wait times and improved patient flow. Collaborated with healthcare teams to optimize patient experience during visits. Enhanced patient comfort and engagement through attentive support during check-in.
- Achieved improved patient outcomes through timely updates of medication information. Enhanced team efficiency by facilitating clear communication regarding medication changes. Fostered patient engagement by providing comprehensive education on medication usage and potential side effects.
- Improved patient outcomes through effective Qutenza application management and streamlined application procedures, which fostered a supportive environment for patient recovery.
- Achieved high patient satisfaction through effective blood collection techniques and streamlined sample processing procedures, mentoring junior phlebotomists to enhance team skills.
- Performed targeted x-ray imaging to support diagnostic processes and enhance patient care.
- Designed and executed standardized procedures to optimize task performance and consistency.
- Reviewed prior authorization requests for medications and procedures to ensure compliance with insurance requirements.
Certified Clinical Medical Assistant (CCMA)
Bon Secours Urgent Care
Midlothian, VA
05.2023 - 10.2025
- Guided patients from waiting area to exam rooms, enhancing overall patient experience and flow.
- Collected vital signs through electronic and manual methods, maintained accurate patient records by documenting promptly, and supported the healthcare team in effectively monitoring patient health status.
- Analyzed patient history and medication details to support accurate treatment decisions.
- Delivered comprehensive patient reports to healthcare providers, ensuring accurate communication of presenting issues.
- Completed tasks efficiently and accurate testing of patients for strep, flu, COVID, and RSV through effective swabbing techniques. Facilitated the collection and transport of urine samples, leading to prompt bacterial and UTI testing results.
- Performed EKGs to support patient diagnostics and enhance clinical decision-making.
- Performed venipuncture to obtain blood samples for diagnostic testing.
- Administered medications and injections to support effective treatment plans and enhance patient care.
- Assessed patient conditions to determine the necessity for further evaluation in the emergency room.
- Conducted ear lavage treatments, adhering to clinical protocols to promote optimal patient outcomes.
- Administered patient assessments and recorded vital signs to ensure accurate health documentation.
- Engaged patients in discussions about treatment plans and preventive care, fostering clear communication and promoting proactive health management.
Certified Clinical Medical Assistant (CCMA)
Virginia diabetes and endocrinology
Midlothian, VA
07.2022 - 04.2023
- Facilitated comprehensive patient assessments by gathering vital signs, contributing to improved patient care outcomes.
- Guided patients from waiting room to treatment areas, maintaining a welcoming and efficient environment.
- Coordinated appointment logistics, ensuring timely access to healthcare services for patients.
- Conducted follow-up calls to patients, providing results and addressing inquiries to enhance patient satisfaction.
- Achieved efficient lab operations by effectively managing PPD placements and urine dip tests, contributing to improved patient diagnostics.
- Facilitated communication by answering patient questions and addressing concerns to promote trust and understanding.
- Managed refill orders for medications, maintaining accurate records and communication with healthcare providers.
- Managed documentation and communication for prior authorizations to enhance operational efficiency.
Certified Medical Assistant
VCU Health System
Chesterfield, VA
04.2022 - 07.2022
- Monitored vital signs and reviewed patient charts to ensure accurate health assessments and updates
- Administered immunizations including TDAP, COVID vaccine, and pneumonia to ensure patient protection
- Work with the doctors when doing Pap smears or pelvic exams
- Obtained A1C test results for diabetic patients
- Escort the patients from the waiting room to the exam room
- Use EPIC system when doing charting, refills
- Collect urine when the doctor requests it
- I do paperwork for the doctors
- Prepared and stocked exam rooms to facilitate efficient patient flow and readiness for consultations
PCT (Patient Care Technician)
DAVITA DIALYSIS KIDNEY CARE
Chester, VA
07.2021 - 11.2021
- Conducted initial health assessments by measuring weight and temperature upon entry.
- Evaluated and recorded vital statistics to guarantee patient safety prior to treatment.
- Assisted patients in navigating from the waiting area to the treatment facilities, ensuring comfort and efficiency.
- Coordinated delivery of materials to improve patient experience during treatment process.
- Coordinated and finalized bleed drawings for laboratory requirements, ensuring timely completion on Tuesday and Thursday.
- Conducted inventory checks and organized supplies to guarantee daily availability.
- Entered and organized documentation in a computer for efficient retrieval and reference.
Cashier/Customer Service Representative Seasonal
Kohl's
Chester, VA
09.2019 - 01.2020
- Managed high-volume customer transactions at register, maintaining precision and delivering swift service during peak shopping times.
- Assisted customers in effectively navigating sales floor through prompt responses to pricing questions and targeted product search assistance.
- Managed returns and order pickups, achieving high customer satisfaction and streamlining Amazon return processes through proactive support and clear guidance on return policies.
- Executed inventory tracking and merchandising initiatives, contributing to an appealing store environment and increased customer engagement.
- Executed strategic merchandise placement in fitting rooms, enhancing customer experience and store visual appeal.
- Analyzed cash register transactions and discrepancies, ensuring financial accountability during store closing procedures.
Education
Associate's degree - Medical Assistant
South University
Savannah, GA11-2021
Some College (No Degree) - Radiology (Limited Radiologic Technologist)
VPMA
Chesterfield, VASkills
- Clinical charting
- Patient documentation
- Patient monitoring
- Patient engagement
- Record keeping rooming
- Patient support
- Patient follow-up
- Medical assisting experience
- Laboratory Experience
- Phlebotomy
- Venipuncture
- Injection administration
- Sublingual (SL) medication administration
- Intramuscular (IM) medication administration
- Subcutaneous (SubQ) medication administration
- Oral medication administration
- Topical medication administration
- Inhalation medication administration
- Patient education
- Capillary specimen collection signs
- Blood pressure measurement
- Blood sampling
- HIPAA
- Sample collection
- Wound care
- Wound care management
- Detail-oriented documentation
- Documentation management
- Clinical documentation standards
- Clinical documentation
- Documentation assessment
- Insurance processing
- Prior authorization management
- Insurance verification
- Patient data management
- Electronic health records
- EHR systems
- EMR Systems
- Epic
- EClinicalWorks
- Athenahealth
- Allscripts
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Desktop applications
- CRM system proficiency
- Fax machines
- Computer literacy
- Efficient data entry
- Systematic workflow coordination
- Task management
- Task prioritization
- Multitasking
- Time management
- Organizational abilities
- Organized
- Fast learner
- Medical terminology
- Professional phone communication
- Phone communication
- Phone etiquette
- Patient phone engagement
- Clinical experience operation
- Cross-functional communication
- Interpersonal communication
- Communication skills
- Communication proficiency
- Cultural competency
- Team mentorship
- Healthcare team collaboration
- Clinical knowledge sharing
- Quality control
- Clinical assessment
- Procedure support
- Radiology positioning
- Data interpretation
- Dialysis Experience
- Urgent care
- Family medicine
- Pediatrics
- Geriatrics
- Internal medicine
- Cardiology
- Ophthalmic medication administration
- OSHA
- Basic life support
- Certified in basic life support (BLS)
- Patient monitoring
- Anatomy knowledge
- Clinical charting
- Patient-centered care
- Compassionate care
- Patient feedback collection
- Inventory control
- Clinic
- Payment collection
- Triage assessment
- Treatment setup
- Prescription refills
- Simple dressings
- Specimen processing
- Specimen labeling
- Patient confidentiality compliance
- Mentoring
- Detail-oriented documentation
- Record keeping
- Medical office experience
- Clinic
- Healthcare experience
- Medical procedure preparation
- Emergency care experience
- Patient experience
- Professionalism
- Compassionate care
- Compassionate service
- Clinical expertise
- Radiology positioning
- Clinical documentation
- Clinical assessment
- Specimen processing
- Healthcare team collaboration
- HIPAA protocols
- Payment collection
- Phlebotomy techniques
- Professional phone communication
- Blood pressure measurement
- Multitasking skills
- Communication proficiency
- Injection administration
- Triage assessment
- Vital sign monitoring
- Electronic health records
- Treatment setup
- Prescription refills
- Patient-centered care
- Wound care management
- Specimen labeling
- Simple dressings
- Certified in basic life support (BLS)
Personal Information
- Availability: Willing to relocate to: Farmville, VA - Richmond, VA
- Work Permit: Authorized to work in the US for any employer
Certification
CCMA Certification, BLS Certification August 2026 to August 2028, AED Certification, CPR Certification
Languages
English
Awards
President's award, March 2021, The award was given for having a GPA of 4.0 all of the month of March and July, National Honors Society, January 2021, Alpha Kapa Beta
Timeline
Clinical Certified Medical Assistant
James River Cardiology
07.2026 - 09.2026
Certified Clinical Medical Assistant
MED RVA
10.2025 - 06.2026
Certified Clinical Medical Assistant (CCMA)
Bon Secours Urgent Care
05.2023 - 10.2025
Certified Clinical Medical Assistant (CCMA)
Virginia diabetes and endocrinology
07.2022 - 04.2023
Certified Medical Assistant
VCU Health System
04.2022 - 07.2022
PCT (Patient Care Technician)
DAVITA DIALYSIS KIDNEY CARE
07.2021 - 11.2021
Cashier/Customer Service Representative Seasonal
Kohl's
09.2019 - 01.2020
Associate's degree - Medical Assistant
South University
Some College (No Degree) - Radiology (Limited Radiologic Technologist)
VPMA