Allison Lanious
Gardners,PA
Summary
Dynamic professional with a proven track record in customer service and business administration, notably at PIADA Special Services. Excelled in client relationship building and regulatory compliance, enhancing customer satisfaction and operational efficiency. Skilled in audit coordination and possessing exceptional multi-line telephone skills, I consistently deliver results beyond expectations.
Overview
3
3
years of professional experience
Work History
Business Assistant
PIADA Special Services
Harrisburg, PA
09.2023 - Current
- Responded promptly to customer inquiries via email or phone call.
- Greeted visitors and answered phone calls to provide assistance and general information.
- Developed and maintained client relationships through regular communication and excellent service.
- Directed layout, design, and overall visual presentation of print and digital publications.
- Held weekly editorial meetings to generate publication ideas and review staff recommendations.
- Edited and proofread social media and blog posts.
- Provided administrative support to the Marketing Manager on a daily basis.
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Ensured compliance with all applicable laws governing the planning of public events.
Office Manager
Global Customer Solutions
Mechanicsburg, PA
04.2023 - 08.2023
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in onboarding activities such as background checks, orientation sessions.
Customer Service Representative
Flight Systems Industrial Products
Carlisle, PA
08.2022 - 03.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified opportunities for upselling additional products or services based on customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Receptionist
MyEyeDr
Carlisle, PA
12.2021 - 07.2022
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed data entry tasks into various computer systems accurately and promptly.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA06-2017
Skills
- Audit coordination
- Customer service
- Payment processing
- Calendar management
- Vendor negotiation
- Client relationship building
- Regulatory compliance
- Marketing assistance
- Meeting coordination
- Report creation
- Project coordination
- Content scheduling
- Email marketing
- Business correspondence
- Document proofreading
- Scheduling
- Business administration
- Training and coaching
- Tech-Savvy
- Scheduling appointments
- Strategic planning
- Meeting preparation
- Phone etiquette
- Multi-line telephone skills
- PC proficient
References
References available upon request.
Timeline
Business Assistant
PIADA Special Services
09.2023 - Current
Office Manager
Global Customer Solutions
04.2023 - 08.2023
Customer Service Representative
Flight Systems Industrial Products
08.2022 - 03.2023
Receptionist
MyEyeDr
12.2021 - 07.2022
High School Diploma -
Carlisle Area High School