ALLISON LEARY
Richmond,VA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
16
16
years of professional experience
Work History
RECEPTIONIST
Ahead Of Hair
01.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
NANNY
Private Home
02.2018 - 02.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Promoted language development skills through reading and storytelling.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from activities using personal or family vehicle.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Provided developmentally appropriate activities for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
MAKEUP ARTIST AND ASSISTANT COUNTER MANAGER
MAC Cosmetics
08.2017 - 09.2018
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Organized sale events and created eye-catching product displays to attract customers to MAC counter.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
SOCIAL MEDIA MANAGER
Dental Clinic
09.2015 - 01.2018
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Analyzed and reported social media and online marketing campaign results.
- Suggested and implemented new features to develop brand awareness.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Developed and promoted corporate brand, images and identity to media and public.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
HAIRSTYLIST AND MAKEUP ARTIST
Ahead Of Hair
01.2007 - 08.2017
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Used social media platforms to promote salon and services.
Education
Technical School Graduate -
Virginia Commonwealth University
Richmond, VA06.2007
Skills
- Head Start Program Expertise
- Child Development Expertise
- Licensed Childcare Provider
- Early Childhood Development
- Household Management
- MS Office Proficiency
- Superior Communication Skills
- First Aid and CPR Certified
- Service Provider Sourcing
- Spreadsheet Tracking
- Time Management
- Customer Service Process Improvement
- Staff Management
- Appointment Booking
- Advanced Excel Spreadsheet Functions
- Expense Reporting
- Human Resources Department Processes
- Document Control
- Inventory Oversight
- Schedule Management
- Project Management
- Call Screening
- Email Correspondence
- Bookkeeping Support
- Telephone Skills
Timeline
NANNY
Private Home
02.2018 - 02.2023
MAKEUP ARTIST AND ASSISTANT COUNTER MANAGER
MAC Cosmetics
08.2017 - 09.2018
RECEPTIONIST
Ahead Of Hair
01.2016 - 01.2017
SOCIAL MEDIA MANAGER
Dental Clinic
09.2015 - 01.2018
HAIRSTYLIST AND MAKEUP ARTIST
Ahead Of Hair
01.2007 - 08.2017
Technical School Graduate -
Virginia Commonwealth University