Summary
Overview
Work History
Skills
References
Timeline
Generic

Allison Leon

Middlebury,CT

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

System Operations Manager

Global Montello Group
Middlebury, CT
01.2023 - Current
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Engaged with existing and potential clients to gain insight into needs.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

General Manager

TROPICAL SMOOTHIE CAFE
NAPLES, FLORIDA
02.2019 - 12.2022
  • Provided outstanding customer service to guests in the front of the café
  • Maintained a positive and productive environment for both customers and coworkers
  • Prepares meals as per the menu to company standards
  • Maintained kitchen and dining area to a high standard.
  • Maintained accurate records of inventory, orders, and shipments.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Coordinated with vendors to manage delivery schedules and reduce costs.
  • Monitored customer service levels and identified areas for improvement.
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Trained personnel on proper warehouse safety protocols and equipment use guidelines.
  • Maintained up-to-date records of all incoming and outgoing materials including tracking numbers.
  • Assisted in resolving discrepancies between actual inventories versus system generated reports.
  • Coordinated employee schedules according to availability and tracked hours worked.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with set up for social events and food deliveries.
  • Reviewed and approved vendor invoices.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

MANAGER

PEI WEI ASIAN KITCHEN
NAPLES, FLORIDA
01.2017 - 01.2019
  • Responsible for organizing and prioritizing workflow and daily assignments for maximum production
  • Managed customer relations, sales and inventory management
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Ensured and maintained the serving standard for the customers and followed all regulations while performing duties
  • Key Holder: Opened and closed store without supervision
  • Experienced in kitchen management, menu preparation, inventory, and personnel management
  • Trained in all phases of food handling and sanitation procedures
  • Worked well under pressure, in a fast-paced environment
  • Possessed excellent presentation and customer service skills.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

CUSTOMER SERVICE ASSISTANT LEAD & MANAGER

DEMARLOS SALON
NAPLES, FLORIDA
01.2011 - 01.2012
  • Oversaw and managed cashier schedules and day to day operations
  • Maintained clean, organized display and store appearance
  • Closed daily sales transactions efficiently, using good cash handling skills
  • Handled customer questions, purchases, credits, returns and grievances
  • Effectively controlled inventory
  • Answered multi line phone system and scheduled a variety of appointment types.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Resolved customer complaints promptly and professionally.
  • Provided product knowledge to customers through effective communication.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Maintained a clean and organized work area at all times.
  • Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Sold or recommended products or services to suit client needs.

Skills

  • Passionate
  • Dynamic personality
  • Works well with others
  • Adapts easily
  • Exceptional understanding of customer needs
  • Superior communication skills
  • Effective listening
  • Computer proficient
  • Microsoft Office
  • Operations Management
  • Storage Management
  • Server Management
  • Incident Management
  • Customer Service Management
  • Sales Tracking
  • Inventory Management
  • Team Leadership
  • Training Management
  • Adaptability and Flexibility
  • Time Management
  • Staff hiring
  • Delegating Work
  • Continuous Improvement

References

Personal & professional references available upon request

Timeline

System Operations Manager

Global Montello Group
01.2023 - Current

General Manager

TROPICAL SMOOTHIE CAFE
02.2019 - 12.2022

MANAGER

PEI WEI ASIAN KITCHEN
01.2017 - 01.2019

CUSTOMER SERVICE ASSISTANT LEAD & MANAGER

DEMARLOS SALON
01.2011 - 01.2012

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Allison Leon