Allison Lewis
Falls Creek,PA
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
9
9
years of professional experience
Work History
Director of Surgical Services
Penn Highlands Healthcare
07.2024 - Current
- Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
- Interviewed, hired, evaluated and terminated management and support staff.
- Reviewed financial reports, made modifications to reduce costs and identified sound alternatives for purchasing equipment and supplies.
- Chaired committees, work groups and meetings.
- Established effective communication channels between physicians, nurses, and support staff for optimal collaboration during surgeries.
- Developed and maintained a high-quality surgical services team through rigorous training and performance evaluations.
- Streamlined surgical processes for increased efficiency and reduced operation times.
- Reduced hospital readmission rates through comprehensive post-surgical follow-up programs.
- Implemented continuous quality improvement initiatives, identifying areas of concern, and developing action plans to address issues proactively.
Practice Manager
Penn Highlands DuBois
DuBois, PA
07.2022 - 07.2024
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Directed, supervised and evaluated medical, and clerical personnel.
- Analyzed data trends to identify potential areas of improvement in operational processes.
- Assessed need for additional staff, equipment and services based on historical data and trends.
- Created strategic plans for improving efficiency in operations of the medical practice.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Motivated staff by offering direction and providing constructive feedback.
- Consulted with clinicians to develop business strategy.
- Facilitated communication between departments within the organization.
- Created and implemented employee retention strategies.
- Liaised between senior management and employees by relaying work information, adjustments and grievances.
- Assisted in developing employee engagement initiatives aimed at increasing staff satisfaction levels.
- Handled employee discipline and termination to address policy infractions.
Office Manager
Clearfield Jefferson Head & Neck Surgical Associates
DuBois, PA
06.2016 - 07.2022
- Recruited and trained new employees to meet job requirements.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Delegated work to staff, setting priorities and goals.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Developed and implemented office policies and procedures.
- Managed office budget to handle inventory, postage and vendor services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bachelor of Science - Health Administration
Liberty University
06-2023
Skills
- Workflow Management
- Schedule Management
- Payroll Administration
- Staff Management
- Strategic Planning
- Practice Management
- Budget Oversight
Education and Training
other
Timeline
Director of Surgical Services
Penn Highlands Healthcare
07.2024 - Current
Practice Manager
Penn Highlands DuBois
07.2022 - 07.2024
Office Manager
Clearfield Jefferson Head & Neck Surgical Associates
06.2016 - 07.2022
Bachelor of Science - Health Administration
Liberty University
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