Allison Lightfoot
Norton,OH
Summary
I will offer a keen eye for detail and a proactive approach to problem-solving, and I am well-suited for supporting dental billing operations. I will bring a foundational understanding of the billing processes and insurance protocols. I easily adapt to new systems and procedures. I am adept at analytical and technical skills in an accounts receivables role. I have a proven track record as a dynamic Billing Specialist/ Surgical Assistant at Dr. John N. Santin, D.D.S.
Skilled in both compassionate patient interaction and dental billing.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Billing Specialist/Surgical Assistant
Dr. John N. Santin, D.D.S.
11.2008 - Current
- Educate patients on their insurance benefits and coverage.
- Streamlined pre-authorizations for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
- Optimized claim submissions leading to decreased denials due to incomplete or incorrect information.
- Handled account payments and provided information regarding outstanding balances.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
Front Desk Coordinator
Loren A. Raymond, D.M.D. & Paul Rohrbach, D.D.S.
09.1998 - 11.2008
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offering assistance and answering questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Collaborated with team members to address guest needs and ensure seamless operations.
Education
Biology
University of Akron
Akron, OHSkills
- Certified in CPR/AED
- Vitals monitoring
- Clinical assessment
- Insurance verification
- Invoice processing
- Claims processing
- Account reconciliation
- Denial management
- Payment posting
- Claim submission
- Invoice generation
- Collections
- Accounts receivable management
- Payment processing
Certification
- CPR/AED Certification
- Dental Radiography License
Timeline
Billing Specialist/Surgical Assistant
Dr. John N. Santin, D.D.S.
11.2008 - Current
Front Desk Coordinator
Loren A. Raymond, D.M.D. & Paul Rohrbach, D.D.S.
09.1998 - 11.2008
- CPR/AED Certification
- Dental Radiography License
Biology
University of Akron
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