Allison Louch
Edmonds,WA
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Therapeutic Health Services, THS
Shoreline, Washington
04.2023 - 01.2024
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Associate
Walgreens
Lynnwood, WA
10.2021 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new team members in cash register operation, stock procedures and customer services.
- Educated customers on special pricing opportunities and company offerings.
- Explained benefits, features and recommendations to maximize client retention.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed refunds for worn, damaged and broken merchandise.
Front Desk Agent
Best Western Hotel
Edmonds, WA
04.2021 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone or email.
Teacher's Office Assistant
Meadowdale High School
Lynnwood, WA
01.2019 - 06.2020
- Organized files, scheduled appointments, delivered papers and maintained positive working relationship with fellow staff and management.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Choir Member
Meadowdale High School
Lynnwood, WA
01.2016 - 06.2020
- Performed as part of choir in over twenty concerts over last four years.
- Performed songs in various musical genres, including gospel, pop and jazz.
- Worked together with other choir members to improve performances and quality of song.
Assistant Stage Manager
Meadowdale High School
Lynnwood, WA
01.2018 - 01.2019
- Remained composed, polished and highly effective at all times, even during moments of extreme stress, to achieve optimal results.
- Maintained well-being of cast and crew through equipment and stage safety procedures.
- Studied scripts to identify best methods to use when directing actors and managing technical crew members.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2020
Skills
- Communication
- Problem resolution
- Multitasking
- Friendly, positive attitude
- Basic math
- Working collaboratively
- Relationship building
- Organizational skills
- Reliable and trustworthy
- Decision-making
- Speedy and efficient
- Calm under pressure
- Active listener
- Engaging personality
- Conflict mediation
Timeline
Medical Receptionist
Therapeutic Health Services, THS
04.2023 - 01.2024
Customer Service Associate
Walgreens
10.2021 - 08.2022
Front Desk Agent
Best Western Hotel
04.2021 - 08.2021
Teacher's Office Assistant
Meadowdale High School
01.2019 - 06.2020
Assistant Stage Manager
Meadowdale High School
01.2018 - 01.2019
Choir Member
Meadowdale High School
01.2016 - 06.2020
High School Diploma -
Meadowdale High School
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