Allison Mack
Summary
Experienced event transportation specialist with nine years of expertise in managing large-scale projects. Demonstrates leadership in planning and logistics for high-profile events like the Kentucky Derby, ensuring seamless operations. Skilled in client relations, optimizing efficiency, and leading teams to success.
Overview
17
17
years of professional experience
Work History
Event Transportation Specialist
Independent
01.2021 - Current
- Led operational planning and logistics for the Kentucky Derby, ensuring successful access control and parking operations.
- Collaborated with cross-functional teams to optimize event transport management for high-level clientele.
- Developed strategic operational plans and coordinated staff schedules for seamless event execution.
- Managed on-site support staff to uphold high standards of professionalism and efficiency.
- Facilitated client relations and ensured satisfaction through effective communication and problem-solving.
- Oversaw additional transportation projects as a lead in the FIFA Club World Cup, Ryder Cup, MLB, Formula 1, MLS, and PGA.
Mentor
Ed4Career
10.2012 - Current
- Support students with online vocational training programs.
- Assist with questions regarding content, exams, and course completion.
- Engage with students via monthly posts to encourage successful course completion.
Vice President of Operations
Ed4Credit LLC
10.2012 - 12.2019
- Governed the operations, development, and management of the Ed4Credit business unit.
- Developed processes for improvement, managed nearly 3,000 users, and presided as the LMS system administrator for all business units.
- Led operational meetings for the integration of software, website testing, and LMS upgrades.
- Managed mentors and instructors in all course offerings.
Senior Systems Planner, NFL Super Bowl Transportation
SP+Gameday
06.2008 - 02.2011
- Developed and executed transportation operations for the NFL Extended Family Services program during Super Bowl week.
- Customized schedules for 33 client groups, operating between 4 and 7 days, managing 133 motor coach buses, and a staff of 40.
- Produced operational plans, policies, procedures, and orientations.
- Managed on-site operations of staff, vehicles, and clients.
Education
Bachelor of Science - Sociology
Northern Michigan University
Marquette, MI08.1998
Skills
- Project management
- Event logistics management
- Team coordination
- Client relations
- Operational efficiency
- Strategic planning
- Venue operations
- Access control and parking operations
- Staff management
- Comprehensive reporting
- Route planning
- Documentation management
- Customer relationship management
- Driver supervision
- Scheduling and coordination
- Process improvement
- Leadership
- Effective communication
Websites
Activities
- My passion is traveling and planning travel.
- I enjoy learning about people and their cultures.
- Mentoring has become another activity that allows me to help others.
- I try to stay active, love to cook, and spending time with my family.
Timeline
Event Transportation Specialist
Independent
01.2021 - Current
Mentor
Ed4Career
10.2012 - Current
Vice President of Operations
Ed4Credit LLC
10.2012 - 12.2019
Senior Systems Planner, NFL Super Bowl Transportation
SP+Gameday
06.2008 - 02.2011
Bachelor of Science - Sociology
Northern Michigan University