Summary
Overview
Work History
Education
Skills
Timeline
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Allison Mackenzie

Lubbock

Summary

Developed in a fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into a field. Eager to leverage transferable skills to contribute to a new and challenging role. Offering strong interpersonal skills and a keen ability to learn and adapt quickly within a work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

Torrid Clothing Store
04.2020 - 07.2023
  • Coordinated team schedules, optimizing workflow and resource allocation.
  • Assisted in daily operations, ensuring efficiency and adherence to company policies.
  • Trained new staff on procedures, fostering a collaborative work environment.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.

Key Holder

Torrid Clothing Store
01.2020 - 03.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Managed cash register operations, ensuring accurate transactions and handling of payments.
  • Maintained store organization by restocking shelves and arranging merchandise displays effectively.
  • Supported team in achieving sales goals through proactive customer engagement and service.
  • Collaborated with management to maintain inventory accuracy through regular stock checks and audits.
  • Trained new employees on operational procedures, customer service standards, and store policies.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Sales Associate

Torrid Clothing Store
08.2019 - 12.2019
  • Learned product features and benefits to provide accurate information to customers.
  • Operated cash register efficiently, ensuring smooth transaction processes.
  • Handled customer inquiries and complaints professionally, fostering positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges, and refunds in accordance with store policy.se at other sites.,
  • Participated in inventory management tasks, contributing to stock accuracy and availability.

Education

Bachelor of Arts - Digital Arts

Texas Tech University
Lubbock, TX
08.2023 - 12.2026

Associate of Arts -

Tarrant County College
Fort Worth, TX
05-2023

High School Diploma -

W.E. Boswell High School
05-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management
  • Retail operations

Timeline

Bachelor of Arts - Digital Arts

Texas Tech University
08.2023 - 12.2026

Assistant Manager

Torrid Clothing Store
04.2020 - 07.2023

Key Holder

Torrid Clothing Store
01.2020 - 03.2020

Sales Associate

Torrid Clothing Store
08.2019 - 12.2019

Associate of Arts -

Tarrant County College

High School Diploma -

W.E. Boswell High School

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Allison Mackenzie