Allison Magee
Dracut ,MA
Summary
Diligent Care giver with strong background in special needs care. Successfully supported individuals with diverse needs, fostering inclusive and nurturing environment. Demonstrated patience and empathy while employing behavioral management techniques and individualized care plans.
Positivity, patience, and compassion define my approach, ensuring nurturing environment for those I care for. Understanding behavioral and developmental needs, combined with skills in communication and basic caregiving tasks. Focused on fostering personal growth and well-being for individuals with special needs.
Overview
20
20
years of professional experience
Work History
Special Needs Caregiver
Alisa Mcdoungh
09.2022 - 10.2024
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Provided compassionate care and support, fostering a nurturing environment conducive to personal growth and learning.
Head House Cleaner
Self
11.2021 - 10.2024
- Developed customized cleaning plans for clients with specific requirements or preferences.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
- Enhanced client satisfaction by meticulously cleaning and maintaining residential and commercial properties.
- Instituted safety protocols for the use of chemicals and equipment, minimizing accidents or damage to property.
- Conducted regular inspections of cleaned properties to maintain high standards and address any issues promptly.
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
- Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
Home Health Aide
Right At Home Care
11.2021 - 01.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
City Letter Carrier/Customer Service Supervisor
USPS
01.2013 - 05.2021
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Hair Stylist/Front Desk Receptionist
Paul Kenneth Salon
07.2010 - 01.2013
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Balloon Specialist
Iparty
01.2007 - 07.2011
- Managed specialized tasks to ensure operational efficiency and effectiveness.
- Conducted detailed analyses to support project outcomes.
- Enhanced client satisfaction with tailored service offerings.
- Trained colleagues in specialized techniques to improve team skills.
- Contributed to project success with expert knowledge and skills.
Cashier
Market Basket
01.2005 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Project Monitor
Institute For Environmental Education
Wilmington, MA10-2024
No Degree - Cosmetology
Empire Beauty School
Malden, MA07-2010
High School Diploma -
Woburn Memorial High School
Woburn, MA05-2008
Skills
- Activity planning
- Laundry management
- Behavior management
- Art therapy techniques
- Meal preparation
- Visual schedules
- Toileting support
- Housekeeping
- Positive reinforcement
- Family communication
- Community inclusion
Timeline
Special Needs Caregiver
Alisa Mcdoungh
09.2022 - 10.2024
Head House Cleaner
Self
11.2021 - 10.2024
Home Health Aide
Right At Home Care
11.2021 - 01.2022
City Letter Carrier/Customer Service Supervisor
USPS
01.2013 - 05.2021
Hair Stylist/Front Desk Receptionist
Paul Kenneth Salon
07.2010 - 01.2013
Balloon Specialist
Iparty
01.2007 - 07.2011
Cashier
Market Basket
01.2005 - 01.2007
No Degree - Project Monitor
Institute For Environmental Education
No Degree - Cosmetology
Empire Beauty School
High School Diploma -
Woburn Memorial High School