Allison Maher

Responsible for delivering exceptional guest experiences by ensuring smooth daily operations and leading both the front and back of house teams. My key responsibilities include team leadership, customer service and experience, operational management, quality control, catering management, health/safety compliance, and revenue growth. I achieve sales goals by actively engaging my team with daily, weekly, and monthly sales goals. I am responsible for a team that is on average 30 people. This location does $10,00-$30,000 in sales a day. Sales fluctuate with tourism season in southwest Florida

As a NRO trainer, I played a key role in ensuring smooth transitions and operational excellence. I was responsible for training and developing staff while fostering a strong love for the brand's culture. My key responsibilities included employee onboarding, operational support, training program development, and quality assurance. I worked closely with corporate leadership, regional managers, and store-level teams to align training efforts with business goals. By instilling the company's values and culture in a new team, I ensured a consistent and unrivaled customer experience that guaranteed the success of the new store.

I worked various positions at multiple locations, with my final position being bartender and shift supervisor before being promoted to full-time management. As a host, I created a training program that was utilized until we became a corporately owned company. As a server, I managed $1,500 in sales per shift with a PPA of $30. I achieved this by using upselling techniques and creating a unique guest experience for all of my customers. As a shift supervisor, I balanced cash drawers and deposits and assisted the manager on duty run a successful shift. As a bartender, I managed a 20 seat bar along with making service tickets, with sales that averaged $2,500 per shift. I also assisted with setting up special events and creating specialty themed cocktails. I also assisted with weekly and quarterly inventory.

During my internship I collaborated closely with the owner, head chef, and lead coordinator to support the successful execution of diverse events. I learned many skills in this role such as event logisitcs, vendor and client communication, on-site support, and catering execution. Through this role, I developed strong organizational skills, attention to detail, and a passion for creating memorable and impactful events.