Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
Facilitated training and onboarding for incoming office staff.
Answered high volume of phone calls and email inquiries.
Transcribed meeting minutes to support sales, business development and senior management teams.
Worked with senior management to initiate new projects and assist in various processes.
Handled incoming and outgoing mail, email and faxes.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Served as a liaison between departments to facilitate effective communication throughout the company.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for the executive team and team members.
Assistant Community Director
RangeWater Real Estate
03.2018 - 09.2022
Conducted property checks and addressed violations with residents.
Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
Led tours to highlight property features to prospective tenants and answer questions.
Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
Managed administrative functions like month-end close and contract preparation.
Processed and submitted invoices to corporate.
Professional Leasing Consultant
Velocity In The Gulch
03.2017 - 03.2018
Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Enhanced client experience through conducting professional property tours and showcasing community features.
Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
Improved overall leasing success rate by skillfully negotiating terms that met both tenant expectations and company goals.
Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
Restaurant & Bar Supervisor
Hilton Suites
06.2015 - 03.2017
Completed bar opening and closing procedures.
Closed out cash register and prepared cashier report at close of business.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Checked ID cards and verified bar guests were of legal age.
Handled cash accurately and prepared nightly deposits.
Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
Explained daily specials and beverage promotions to exceed daily sales goals.
Conducted regular inventory count to keep the bar and drink supplies stocked, avoiding expensive rush orders.
Worked with distributors to add new products to the bar menu.
Purchased supplies according to expected demand.
Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Boosted sales through the development of innovative cocktail menus and promotional events.
Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Departmental Human Resources Manager at City of Philadelphia Office of Homeless ServicesDepartmental Human Resources Manager at City of Philadelphia Office of Homeless Services