Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Malone

Nashville,TN

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Assistant

The Office Of Homeless Services
09.2022 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Facilitated training and onboarding for incoming office staff.
  • Answered high volume of phone calls and email inquiries.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled incoming and outgoing mail, email and faxes.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for the executive team and team members.

Assistant Community Director

RangeWater Real Estate
03.2018 - 09.2022
  • Conducted property checks and addressed violations with residents.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
  • Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
  • Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
  • Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Managed administrative functions like month-end close and contract preparation.
  • Processed and submitted invoices to corporate.

Professional Leasing Consultant

Velocity In The Gulch
03.2017 - 03.2018
  • Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Enhanced client experience through conducting professional property tours and showcasing community features.
  • Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
  • Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
  • Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
  • Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
  • Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
  • Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
  • Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
  • Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
  • Improved overall leasing success rate by skillfully negotiating terms that met both tenant expectations and company goals.
  • Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.

Restaurant & Bar Supervisor

Hilton Suites
06.2015 - 03.2017
  • Completed bar opening and closing procedures.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Handled cash accurately and prepared nightly deposits.
  • Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep the bar and drink supplies stocked, avoiding expensive rush orders.
  • Worked with distributors to add new products to the bar menu.
  • Purchased supplies according to expected demand.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Boosted sales through the development of innovative cocktail menus and promotional events.
  • Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
  • Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Education

Hospitality Management - Hospitality And Tourism

Mt. Hood Community College
Gresham, OR
09.2007

Skills

  • Expense Reporting
  • Office Management
  • Meeting Planning
  • Social Media Management
  • Travel Administration
  • Customer Service
  • Technical Support
  • Business Administration
  • Scheduling
  • Administrative Support
  • Strategic Planning
  • Travel Coordination
  • Videoconference Preparation
  • Strong Problem Solver
  • Conflict Management
  • Report Generation

Certification

  • First Aid/CPR Certified

Timeline

Executive Assistant

The Office Of Homeless Services
09.2022 - Current

Assistant Community Director

RangeWater Real Estate
03.2018 - 09.2022

Professional Leasing Consultant

Velocity In The Gulch
03.2017 - 03.2018

Restaurant & Bar Supervisor

Hilton Suites
06.2015 - 03.2017

Hospitality Management - Hospitality And Tourism

Mt. Hood Community College
Allison Malone