Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Allison Mann

Houston,TX

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

4
4
years of professional experience
2005
2005
years of post-secondary education

Work History

Asset Protection Operations Manager

Walmart
Richmond, TX
04.2024 - Current
  • Managed daily operations to ensure efficient workflow and productivity.
  • Coordinated inventory management and stock replenishment processes across departments.
  • Supervised team members to maintain high standards of customer service.
  • Implemented safety protocols to enhance workplace safety and compliance.
  • Trained new employees on operational procedures and company policies.
  • Streamlined communication between departments to improve operational efficiency.
  • Monitored equipment functionality and reported maintenance needs promptly.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Delegated work to staff, setting priorities and goals.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Built strong operational teams to meet process and production demands.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Responded to information requests from superiors, providing specific documentation.

Omni Associate

JCPenney
Houston, TX
08.2021 - Current
  • Analyzed data to identify trends and inform strategic decision-making processes.
  • Researched industry best practices to improve operational efficiency across departments.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Trained new associates on store operations, policies, and procedures.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Processed payments using point-of-sale systems.
  • Collaborated with other departments to ensure successful product launches.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Developed and maintained relationships with clients and vendors.
  • Analyzed financial data to identify trends and areas for improvement.
  • Operated equipment such as scanners and scales correctly during checkout process.

Asset Protection Team Leader

Walmart
Houston, Tx
01.2023 - 04.2024
  • Monitored store activities to prevent theft and ensure safety compliance.
  • Trained team members on loss prevention techniques and store policies.
  • Collaborated with law enforcement on theft investigations and security incidents.
  • Communicated with management about identified risks and necessary improvements.
  • Analyzed security footage to identify suspicious behavior and potential threats.
  • Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
  • Assisted in developing policies relating to theft prevention and asset protection practices.
  • Prepared detailed reports outlining the results of investigations into losses due to fraud or employee dishonesty.
  • Participated in regular meetings with management personnel in order to discuss current initiatives and challenges.
  • Created a team of Asset Protection Associates through recruitment, interviewing, training, scheduling, and performance evaluation.
  • Identified opportunities for improvement within the department's processes and procedures.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Managed and directed a team of 15 members
  • Managed claims processing , direct store deliveries, proper waste management with integrity
  • Assisted with scheduling and wage controls

Asset Protection Investigator

Walmart
Houston, Tx
08.2021 - 01.2023
  • Conducted thorough investigations of theft and fraud incidents within retail locations.
  • Collaborated with law enforcement to gather evidence and support criminal cases.
  • Analyzed surveillance footage to identify suspicious behavior and potential threats.
  • Trained staff on security protocols and procedures for asset protection.
  • Ascertained, investigated, and alleviated internal and external theft and fraud.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
  • Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
  • Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
  • Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
  • Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
  • Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
  • Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
  • Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
  • Provided security for employees and customers in the store environment.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

Education

Diploma Of College Studies - Business Management

Sophia Learning LLC
Houston , TX
12.2024 - 06.2025

Moss Point High School
Moss Point, MS

Skills

  • Operations management
  • Inventory management
  • Data analysis
  • Financial management
  • Safety compliance
  • Customer relationship management
  • Conflict resolutio
  • Logistics management
  • P&L management
  • Training in Excel and Word
  • Data management
  • Staff training
  • Crisis management

References

References available upon request.

Timeline

Diploma Of College Studies - Business Management

Sophia Learning LLC
12.2024 - 06.2025

Asset Protection Operations Manager

Walmart
04.2024 - Current

Asset Protection Team Leader

Walmart
01.2023 - 04.2024

Omni Associate

JCPenney
08.2021 - Current

Asset Protection Investigator

Walmart
08.2021 - 01.2023

Moss Point High School

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