Allison Mann
Nederland,TX
Summary
Experienced Senior Pharmacy Technician with expertise in prescription processing, medication dispensing, and inventory management. Proven track record in leading teams and enhancing customer service to improve patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
Lumberton, TX
10.2021 - Current
- Processed prescription claims through pharmacy software systems efficiently.
- Prepared and dispensed medications accurately for patient prescriptions.
- Trained new pharmacy technicians on operational procedures and best practices.
- Collaborated with healthcare providers to clarify prescription orders effectively.
- Ensured compliance with safety regulations and pharmacy standards consistently.
- Monitored expiration dates of medications and managed product recalls promptly.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Processed third-party insurance claims for reimbursement of medications.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Led a team of pharmacy technicians, providing training and supervision.
- Addressed and resolved patient complaints and concerns.
- Developed and maintained positive relationships with patients and healthcare providers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Entered prescription information into computer databases.
- Deleted aged prescriptions.
Education
High School Diploma -
Parkview Baptist
Sulphur, LA03-2014
Skills
- Prescription processing
- Medication dispensing
- Pharmacy software management
- Inventory management
- Insurance claims processing
- Customer relationship management
- Filling prescriptions
- Certified Pharmacy Technician
- Certified Immunizer
- CPR certified
- Staff training and supervision
- Workflow coordination
- Attention to detail
- Conflict resolution
- FDA and HIPAA compliance
- Insurance verification
- Patient confidentiality
- Point of sale systems proficiency
Certification
- Certified Pharmacy Technician
- Certified Immunizer
- Certified CPR
Timeline
Senior Pharmacy Technician
Walgreens
10.2021 - Current
High School Diploma -
Parkview Baptist
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