Allison Marshall
Mesa,Arizona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Veterinary Nurse
Arizona Animal Wellness Center
07.2021 - 07.2022
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
Veterinary Nurse
Deer Creek Animal Hospital
07.2020 - 07.2021
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Administered medications to animals in treatment and documented changes in condition.
Veterinary Nurse
The Scottsdale Veterinary Clinic
10.2017 - 07.2020
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Administered vaccinations to variety of animal species.
- Designed and created client education materials and marketing materials for hospital services.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Obtained patient history from owners and performed physical examinations.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Client Care Specialist
Vetmed Veterinary Services
06.2016 - 07.2017
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Answered customer questions via telephone, email and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Finalized sales, processed payments and scheduled deliveries.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05.2024
Skills
- Data Entry
- Customer Focus
- Adherence to high customer service standards
- Youth Education
- Elementary Education Experience
- Professional Development and Continuing Education
- Data Entry Software Knowledge
- Data Entry and Record Keeping
- Critical Thinking
- Active Listening
- Computer Proficiency
- Conflict Resolution
- Scheduling
Timeline
Veterinary Nurse
Arizona Animal Wellness Center
07.2021 - 07.2022
Veterinary Nurse
Deer Creek Animal Hospital
07.2020 - 07.2021
Veterinary Nurse
The Scottsdale Veterinary Clinic
10.2017 - 07.2020
Client Care Specialist
Vetmed Veterinary Services
06.2016 - 07.2017
Bachelor of Science - Elementary Education
Grand Canyon University
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