Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Martin

Queen Creek,Az

Summary

Senior Claims Processor II at Pets Best Pet Insurance with strong expertise in claims processing and risk assessment. Demonstrated ability to enhance team efficiency through mentorship and effective communication strategies. Proficient in regulatory compliance and problem-solving, resulting in improved claim accuracy and reduced turnaround time.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Claims Processor II

Pets Best Pet Insurance
06.2023 - Current
  • Medical coding and process claims for policy holders
  • Medical Records reviews to determine compensable conditions
  • Risk assessment for claims processing
  • Call hospital to obtain further information
  • Peer mentor - enhance team efficiency by conducting one on one mentorship sessions with new or under performing processors provided guidance, training and support for skill development.
  • Hosted daily office hours to support processors with claim related questions, fostering a collaborative environment and improving claim accuracy and turnaround time.
  • Communicated effectively with team members across multiple departments within the organization.

Veterinary Technician in Specialty Surgery Department

1st Pet Veterinary Centers
Chandler
09.2019 - 06.2023
  • Provided customer service and patient care to our surgical patients and their families.
  • Checked in clients to obtain history of patients to be able to give the doctor a thorough understanding of the reason for the visit.
  • Maintained open communications (via phone or email) with clients post exam and surgical procedures.
  • Calculating precise medication doses prior to and during anesthesia for hospitalized patients.
  • Performed data entry of patient information and records for visit into patient files.
  • Monitoring anesthesia rates and patient vitals while assisting in surgery.
  • Provided clients with discharge instructions post surgery and/or hospitalization.
  • Presenting patient treatment plans with clients and discussing any concerns they may have.
  • Assist with different departments with the hospital.
  • Provided customer support while answering a multi-line phone system for 3 hospital locations.
  • Training externs in the surgical department

Payroll Clerk

Connor Contracting
Gilbert
01.2011 - 04.2023
  • Processing payroll bi-weekly. Including entering daily time sheets while verifying accuracy, completion and corresponding workman's comp codes.
  • Processing bi-weekly payroll taxes.
  • Processing monthly sales taxes for multiple cities and counties.
  • Maintained person records.
  • Responsible for payroll deductions and/or additional compensation for vehicle expenses.
  • Process all new hire and termination documentation.
  • Prepare monthly reports.
  • Efficient in 10 key.

Lead Surgical Technician

Oasis Animal Hospital
Chandler
02.2014 - 09.2019
  • Provided customer service and patient care.
  • Calculated precise medication doses prior to and during anesthesia for hospitalized patients.
  • Provided clients with discharge instructions post surgery and/or hospitalization.
  • Assisted receptionists in answering phones and strategically scheduling client appointments with corresponding doctors.
  • Checked in clients to obtain history of patients to be able to give the doctors a thorough understanding of the reason for the visit.
  • Maintained open communications (via phone or email) with clients post exam and surgical procedures.
  • Developed surgery policy and procedures manual
  • Trained technicians in surgical procedures. Such as properly placing intravenous catheters, intubation, how to properly maintain a sterile surgical field, monitoring patients vitals, identifying abnormal vital changes and how to correct them, adjusting anesthesia for proper anesthetic depth, how to properly administer injectable medications, and patient recovery.
  • Detailed written discharges and notes post exam and/or surgical procedures for client compliance.
  • Organizing and keeping updated excel logs for control drugs, monitored by the FDA.
  • Financial advice for diagnostic testing, supplies and charges to clients.

Veterinary Technician, Client Service Coordinator and Office Manager

Banfield the Pet Hospital
Tempe
02.2006 - 04.2014
  • Providing customer service at all levels of the hospital.
  • Providing clients with treatment plans.
  • Endorsing preventative care packages at a reduced cost to clients.
  • Daily opening and closing reports for the hospital.
  • Processing monthly reports for upper management.
  • Maintained an open communication with the upper management.
  • Training new hires

Education

Diploma - General Studies

Hamilton High School
Chandler
06.2003

Skills

  • Claims processing
  • Risk assessment
  • Team collaboration
  • Employee training
  • Regulatory compliance
  • Effective communication
  • Problem solving
  • Mentorship skills

Certification

  • Fear Free, 2020
  • Small Animal Dentistry, 2019
  • Team Leader and Management Continuing Education Award, 2019
  • Small Animal Anesthesia, 2018
  • Medical Records Review training completion, 2024

Timeline

Senior Claims Processor II

Pets Best Pet Insurance
06.2023 - Current

Veterinary Technician in Specialty Surgery Department

1st Pet Veterinary Centers
09.2019 - 06.2023

Lead Surgical Technician

Oasis Animal Hospital
02.2014 - 09.2019

Payroll Clerk

Connor Contracting
01.2011 - 04.2023

Veterinary Technician, Client Service Coordinator and Office Manager

Banfield the Pet Hospital
02.2006 - 04.2014

Diploma - General Studies

Hamilton High School

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