Allison Masterson
Fredericksburg,VA
Summary
With experience in a wide variety of workplace, academic, and social settings, I provide a highly productive and motivated worker according to whatever task I find at hand. Above all, my strong work ethic and easily adaptable skills, such as working independently and with a group, have allowed me to strive for success in each of my endeavors.
Overview
8
8
years of professional experience
Work History
Research Associate
James Madison University AAAD Center
10.2024 - Current
- Compiled organized, professional grant opportunities for the AAAD Center
- Ensured biweekly funding notifications were available for the staff.
- Collaborated with faculty members throughout the University to effectively provide relevant information to the center.
- Composed research reports for various topics within the center.
- Provided support to the annual AAAD Conference.
Regional Intern
United States Senate
05.2024 - 08.2024
- Assisted in constituent relations by responding to inquiries, addressing concerns, and providing information on legislative matters.
- Identified, researched, and tracked legislative issues relevant to current public issues.
- Maintained confidentiality regarding sensitive information encountered throughout daily work responsibilities.
- Coordinated with peers to ensure timeliness and efficiency within and outside of the office.
- Drafted policy, constituent, and event letters for legislative officials.
- Ensured effective communication between office staff and constituents on sensitive matters.
Customer Service Cashier
Follett Bookstore
08.2023 - 05.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
Shift Lead
Crumbl Cookies
05.2021 - 08.2022
- Collaborated with management to develop strategies for improving overall store operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Lifeguard
Spotswood Swim Club/Millenium Pool Management
05.2019 - 09.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Provided friendly customer service to guests and addressed concerns.
Swim Lessons Instructor
Tsunami Swimming
08.2019 - 05.2020
- Improved overall student swimming proficiency through consistent evaluation, feedback, and personalized instruction.
- Facilitated group swim lessons for diverse age ranges, fostering teamwork and collaborative skill development.
- Collaborated with fellow instructors to share best practices, refining teaching strategies for optimal results.
Child Caregiver/Tutor
Freelance/Care.com
01.2017 - Current
- Ensured child safety through diligent supervision and adherence to established protocols.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Collaborated with parents to develop individualized care plans addressing the specific needs of their children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Hostess
Secret Sandwich Society
09.2022 - 05.2023
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Front Desk Assistant
Dragonfly Yoga Studio
05.2024 - 08.2024
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Managed timeliness of task completion in accordance with studio schedule and staff
Education
Bachelor of Arts - Political Science
James Madison University
Harrisonburg, VA05.2025
Political Science
Virginia Commonwealth University
Richmond, Virginia05.2023
High School Diploma -
Massaponax High School
Fredericksburg, Virginia05.2021
Skills
- Quickly learn and master new skills
- Personally organized and accountable
- Efficient communication skills in group settings
- Motivated to accomplish tasks promptly
- Proficient writing skills
- Ability to anticipate and adjust duties based on varying circumstances
- Highly determined independent worker
- Proficient in Microsoft and Google software
Personal Endeavors
Edison Research Election Reporter, JMU College Democrats, JMU Fitness Club, JMU C.O.B. Student Diversity Council (Fall 2023-current), VA Young Democrats at VCU (Fall 2021-Spring 2023), VCU Model UN (Spring 2022), Volunteer (Fall 2020-current), Special Olympics Volunteer Swim Coach (Spring 2019, 2020)
References
- Siobhan Murray, Legislative Assistant, United States Senate, (201)378-8737, Siobhan_Murray@kaine.senate.gov
- Irene Roberts, Regional Representative, United States Senate, (804)921-1421, roberts921@gmail.com
- Sam Grebinar, Director of Operations, Crumbl Cookies, (561)707-1159, grebinar77@gmail.com
Timeline
Research Associate
James Madison University AAAD Center
10.2024 - Current
Regional Intern
United States Senate
05.2024 - 08.2024
Front Desk Assistant
Dragonfly Yoga Studio
05.2024 - 08.2024
Customer Service Cashier
Follett Bookstore
08.2023 - 05.2024
Hostess
Secret Sandwich Society
09.2022 - 05.2023
Shift Lead
Crumbl Cookies
05.2021 - 08.2022
Swim Lessons Instructor
Tsunami Swimming
08.2019 - 05.2020
Lifeguard
Spotswood Swim Club/Millenium Pool Management
05.2019 - 09.2020
Child Caregiver/Tutor
Freelance/Care.com
01.2017 - Current
Bachelor of Arts - Political Science
James Madison University
Political Science
Virginia Commonwealth University
High School Diploma -
Massaponax High School
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