Allison McAtee
Farmington,MO
Summary
Dedicated public servant with 8.5 years of service with 911 Dispatching/Call Taking experience - Experience with handeling Police, Fire and EMS emergencies and non-emergencies for 3 different counties in Southeast Missouri
Overview
9
9
years of professional experience
Work History
Manager of Communications
Washington County Ambulance District
Mineral Point, MO
01.2024 - Current
- Maintained accurate records of all incoming and outgoing calls, including pertinent details of incidents reported.
- Prioritized tasks based on urgency and severity of each incident.
- Monitored radio traffic to ensure proper communication between field personnel, dispatchers and other agencies.
- Prepared detailed reports after every shift summarizing incidents handled during that period of time.
- Operated computer systems to enter data into databases for future reference.
- Maintained logs of all incoming calls and assigned tasks.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Compiled patient records and managed data entry into electronic medical record systems.
- Coordinated care among primary care physicians, specialists, and other healthcare providers.
911 Communications Supervisor
St. Francois County Joint Communication Center
01.2022 - 01.2024
- Used radio, telephone and computer system to update first responders with new information
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched police officers and emergency personnel to calls for service
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Assisted departments with special requests for assistance and BOLOs
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Researched vehicle, wanted and missing persons information
- Advised personnel about accidents, weather conditions or other hazards
- Responded to emergency calls routed by automatic distribution system
- Mentored junior team members and managed employee relationships.
Administrative Assistant
St. Francois County Joint Communication Center
01.2016 - 01.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Scheduled appointments, meetings and events for management staff
- Responded effectively to sensitive inquiries or complaints
- Coordinated appointments, meetings and conferences
- Maintained accurate department and customer records
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Prepared and prioritized calendars and correspondence
- Organized both physical and digital files and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Tracked and submitted employee timesheets to prepare for payroll processing
- Utilized editing programs to proofread content for typo-free emails, memos and documentation
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Responded to customer issues to provide immediate resolution and improve retention
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Composed, edited and typed complex memos and reports with job-related software
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization
- Drove customer feedback to deliver information to management for corrective action
- Executed on-time, under-budget projects by solving complex issues for senior leadership
- Used voice recorder or notepad to compose and transcribe meeting minutes
- Handled incoming calls and directed callers to appropriate department or employee.
Dispatcher
St. Francois County Joint Communication Center
01.2015 - 01.2024
- Receives emergency calls
- Asks caller to describe the nature of the emergency and asks follow up questions as necessary
- Takes down location and personal information of the caller
- Dispatches available emergency units to the proper location
- Keeps callers on the line when necessary
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive
- Maintains logs of all calls and dispatched units
- Enters call information and records into database
- Prioritizes simultaneous emergency scenarios
- Stays up to date on location and activity of emergency units in the area
- Monitors activity of emergency vehicles and on-duty personnel during shift
- Receives non-emergency calls
- Advises callers on how to handle non-emergency situation, and transfers callers to proper department
- Submits call logs and caller information to law enforcement and legal officials when necessary
- Testifies in court when called to do so
- Reports any fraudulent or prank emergency calls to supervisor
- Work with Missouri Uniform Law Enforcement System to run subjects for driver status, warrants, etc
- Knowledge of reading criminal histories, driving records, etc.
Education
EMT Certificate in EMS -
Mineral Area College
05.2014
High School Diploma -
Central High School
05.2013
Some College (No Degree) - Community Health Worker
Mineral Area College
Park Hills, MOSkills
- Excellent Communication (Verbal, Written) & Listening
- Empathy & Compassion
- Calm under stressful situations
- Prioritizing calls/projects, etc based upon urgency and importance
- Multitasking
- Teamwork
- Data entry
- Communications strategy
- Internal Communications
- Project Management
- Calendar Management
Timeline
Manager of Communications
Washington County Ambulance District
01.2024 - Current
911 Communications Supervisor
St. Francois County Joint Communication Center
01.2022 - 01.2024
Administrative Assistant
St. Francois County Joint Communication Center
01.2016 - 01.2024
Dispatcher
St. Francois County Joint Communication Center
01.2015 - 01.2024
EMT Certificate in EMS -
Mineral Area College
High School Diploma -
Central High School
Some College (No Degree) - Community Health Worker
Mineral Area College
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