Allison McClintick
Stow,OH
Summary
Skilled in crisis intervention and effective communication, I leveraged these abilities at Townhall II to enhance community outreach and client advocacy. By employing conflict resolution and risk assessment techniques, I significantly improved service delivery and support mechanisms, fostering strong team collaboration and achieving notable advancements in client care and safety. My experiences never fail to continuously fuel my passion for helping and empowering others.
Overview
1
1
year of professional experience
Work History
Crisis Helpline Volunteer
Townhall II
Kent, OH
02.2025 - Current
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Conducted follow-up calls with callers to ensure that their needs were met and they had access to necessary services.
- Utilized de-escalation techniques during high stress situations involving distressed individuals.
- Gathered information from callers to assess the severity of their situation and determine the best course of action.
- Participated in team discussions about strategies for responding to difficult calls or situations.
- Responded promptly and efficiently to incoming calls while remaining calm under pressure
On Call Victim Advocate Supervisor
Townhall II
Ravenna, OH
01.2025 - Current
- Provided guidance on how best to address safety concerns after an incident has occurred.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
- Maintained records of victim contacts for use in emergency or crisis situations.
- Advised clients on options available to them such as filing a police report or seeking legal counsel.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Hostess
Fisher's Cafe
Peninsula, OH
09.2023 - Current
- Monitored dining room activity to ensure compliance with health regulations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled cash payments and reconciled daily transactions accurately.
- Took reservations from patrons by phone or online.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2026
Skills
- Client advocacy
- Effective communication
- Team collaboration
- Community outreach
- Risk assessment
- Crisis intervention
- Conflict resolution
- Dependable and responsible
Accomplishments
- 4.0 GPA
Timeline
Crisis Helpline Volunteer
Townhall II
02.2025 - Current
On Call Victim Advocate Supervisor
Townhall II
01.2025 - Current
Hostess
Fisher's Cafe
09.2023 - Current
Bachelor of Arts - Psychology
Kent State University
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