Summary
Overview
Work History
Education
Skills
Timeline
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Allison McCormick

Campbellsburg,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Kitchen Supervisor

Aramark
10.2023 - 02.2024
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Served consistent portions following recipes and control standards.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.

Security Officer

Inter-Con Security Systems Inc.
08.2023 - 10.2023
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.

Direct Support Professional

Cedar Lake Lodge
09.2020 - 08.2023
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Assisted with daily living activities, running errands, and household chores.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Security Officer

NAS
05.2017 - 11.2018
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reported suspicious activities and persons to law enforcement.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Customer Service Representative

Walmart
07.2014 - 04.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Tracked customer service cases and updated service software with customer information.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Sandwich Artist

SUBWAY®Restaurants
05.2013 - 11.2015
  • Assisted customers in choosing menu items by providing food complementing information.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Gallatin County High School
Warsaw, KY
05.2013

Skills

  • Food plating and presentation
  • Menu Planning
  • Scheduling Staff
  • Food and Beverage Service
  • Access Control
  • Reliable and Responsible
  • Emergency Response
  • Background Investigations
  • Sales Transactions
  • Call Management
  • Call triaging
  • Call Center Operations
  • Documentation
  • Money handling abilities

Timeline

Kitchen Supervisor

Aramark
10.2023 - 02.2024

Security Officer

Inter-Con Security Systems Inc.
08.2023 - 10.2023

Direct Support Professional

Cedar Lake Lodge
09.2020 - 08.2023

Security Officer

NAS
05.2017 - 11.2018

Customer Service Representative

Walmart
07.2014 - 04.2017

Sandwich Artist

SUBWAY®Restaurants
05.2013 - 11.2015

High School Diploma -

Gallatin County High School

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Allison McCormick